Site Assistant - ARCHES Family First Resource Center - Swing

Mid-Willamette Valley Community Action Agency•Salem, OR

11d•Onsite

About The Position

The Site Assistant provides direct housing and sheltering support to families at ARCHES Project sites in Polk and Marion counties. The role supports daily site operations, client engagement, safety monitoring, access to onsite services, program administration, and client navigation to community resources. Duties also include cleaning, laundry, kitchen support, data entry, community outreach, and other projects as assigned. The position offers hands-on experience and professional development opportunities. It is an onsite role and has no supervisory responsibilities.

Requirements

High school diploma or GED; an equivalent combination of education and experience may be accepted.
Two years of relevant social services experience, including work with children, youth, or families.
Basic Life Support/First Aid Certification required within the first 30 days of hire.
Food Handler's Card or ability to obtain one within 30 days.
Pass pre-employment and random drug screenings.
Pass comprehensive MWVCAA and ODHS background screenings before employment.
Basic proficiency with computers, Microsoft Office products, database software, and web tools.
Effective written and oral interpersonal communication skills.
Excellent planning, organization, and time management skills.
Ability to demonstrate tact, diplomacy, and empathy in communications with clients, staff, and program partners.
Ability to work onsite; the position is not eligible for remote work.
Ability to work outside normal business hours, including evenings, weekends, and holidays.
Ability to lift and/or move 25 pounds regularly and up to 50 pounds occasionally.
Ability to maintain composure, regulate emotions, and handle pressure during interactions with escalated clients and staff and frequent demands.
Ability to multitask and collaborate with staff, volunteers, and guests.

Nice To Haves

Knowledge of or experience with trauma-informed care, trauma awareness, working with unsheltered or vulnerable populations, and best practices in homeless service delivery.
Knowledge of or experience working with homeless, vulnerable, or at-risk populations.
Personal vehicle and proof of current auto insurance for incidental driving tasks, if requested.

Responsibilities

Provide program support, including cleaning, site upkeep, laundry, and supportive services.
Engage with and assist clients, answer the telephone, and monitor client and facility safety.
Facilitate access to onsite guest services.
Use de-escalation techniques and make timely decisions in response to guest or client incidents.
Support programs offered through the ARCHES Project.
Assist with program operations, including client data entry, client follow-up, and helping clients navigate resources.
Attend and participate in required annual trainings.
Perform cleaning, janitorial, and laundry tasks for day-to-day facility operations.
Support nutrition staff with kitchen tasks, including cooking meals.
Participate in community outreach to local organizations, camps, and groups as directed by a supervisor.
Maintain appropriate boundaries with clients and coworkers.
Perform other duties as assigned.