Site Assistant - ARCHES Nest - Swing Shift

Mid-Willamette Valley Community Action Agency•Salem, OR

13d•$21 - $21•Onsite

About The Position

The Site Assistant provides direct support to sheltering services at ARCHES Project sites in Polk and Marion counties. This grant-funded, full-time position supports daily site operations through cleaning, laundry, clerical work, data collection and entry, client engagement, and assistance connecting clients with resources. The role also supports program operations, meal preparation and distribution, safety monitoring, community outreach, and special projects as needed. The position offers hands-on experience, opportunities for growth, and professional development. The position is on-site and works a swing shift of 4:00 p.m. to 12:30 a.m. Shift options may vary between early morning, evening, and nights, and the employee must be able to accept on-call work, sometimes with short notice. The work takes place indoors and outdoors, with frequent interruptions, demands, and noise, and in close quarters with a public client population. The role requires maintaining appropriate boundaries and using tact, empathy, crisis intervention, and de-escalation techniques when interacting with clients and coworkers.

Requirements

High school diploma or GED.
Two years of work experience in a public or social service role; an equivalent combination of education and experience may be considered.
Pass comprehensive MWVCAA and ODHS background screenings before employment.
Obtain Basic Life Support/First Aid certification within the first 30 days of hire.
Have a Food Handler's Card or obtain one within 30 days.
Pass pre-employment and random drug/alcohol screenings.
Demonstrate proficiency with Microsoft Office, including Outlook, videoconferencing platforms, and web tools.
Have effective written and oral interpersonal communication skills.
Demonstrate tact, diplomacy, and empathy when communicating with clients, staff, and program partners.
Ability to lift and/or move 25 pounds regularly and up to 50 pounds occasionally.
Ability to remain calm and regulate emotions when clients or others are escalated, handle frequent demands and pressure, and multitask collaboratively.
Ability to accept on-call work, frequently with short notice.

Nice To Haves

Knowledge of or experience working with homeless, vulnerable, or at-risk populations.

Responsibilities

Provide program support, including cleaning, site upkeep, laundry, and supportive services.
Engage with clients, answer the telephone, and monitor client and facility safety.
Coordinate with support staff on service follow-up and assist with meal preparation and distribution.
Facilitate guest access to laundry facilities and computers.
Open and distribute incoming mail and handle outgoing mail.
Use de-escalation techniques and make timely decisions in response to guest or client incidents.
Provide support services for programs offered through the ARCHES Project.
Assist with program operations, including HMIS and general data entry, client follow-up, and helping clients navigate resources.
Attend and participate in required annual trainings.
Perform cleaning, janitorial, and laundry tasks supporting day-to-day shelter operations.
Support nutrition staff with kitchen tasks, including cooking meals.
Participate in community outreach to local organizations, camps, and groups as directed by the supervisor.
Maintain appropriate boundaries with clients and coworkers.
Perform other reasonably related duties and special projects as assigned.