Site Assistant - ARCHES Nest - Swing Shift

Mid-Willamette Valley Community Action Agency•Salem, OR

11d•Onsite

About The Position

The Site Assistant provides direct support to sheltering services at ARCHES Project sites in Polk and Marion counties. The role supports daily site operations through cleaning and laundry, clerical work, data collection and entry, client engagement, and help connecting clients with resources. It is a grant-funded, full-time position with a swing shift of 4:00 p.m. to 12:30 a.m. The team offers opportunities for growth and hands-on professional development. The position works on-site in indoor and outdoor environments, often in close quarters with members of the public experiencing homelessness, substance use disorders, severe and persistent mental illness, or unpredictable behavior. Work may involve frequent interruptions, noise, trash, and potential biohazards. Employees must be able to accept on-call work, often with short notice; shift options may vary between early morning, evening, and nights.

Requirements

High school diploma or GED.
Two years of work experience in a public or social service role; an equivalent combination of education and experience may be considered.
Pass comprehensive MWVCAA and ODHS background screenings before employment.
Obtain Basic Life Support/First Aid certification within the first 30 days of hire.
Have a Food Handler's Card or obtain one within 30 days.
Pass pre-employment and random drug/alcohol screenings.
Demonstrated proficiency with Microsoft Office, including Outlook, videoconferencing platforms, and web tools.
Effective written and oral interpersonal communication skills.
Tact, diplomacy, and empathy when communicating with clients, staff, and program partners.
Ability to frequently hear and speak, and to meet the stated vision requirements.
Ability to regularly lift and/or move 25 pounds and occasionally lift and/or move up to 50 pounds.
Manual dexterity to handle personal items, food, clothing, sacks, carts, computers, and written intake processing.
Ability to remain calm and regulate emotions when responding to escalated situations, pressure, and frequent demands for attention and time.
Ability to multitask and collaborate with staff, volunteers, and guests.
Ability to accept on-call work, often with short notice.

Nice To Haves

Knowledge of or experience working with homeless, vulnerable, or at-risk populations.
A personal vehicle and proof of current auto insurance for incidental driving tasks, if requested.

Responsibilities

Provide program support, including cleaning, site upkeep, laundry, and supportive services.
Engage with clients and provide assistance, including answering telephones and monitoring client and facility safety.
Coordinate with support staff on service follow-up and assist with meal preparation and distribution.
Facilitate guest access to laundry facilities and computers.
Open and distribute incoming mail and handle outgoing mail.
Use de-escalation techniques and make timely decisions in response to guest or client incidents.
Support services and programs offered through the ARCHES Project.
Assist with program operations, including HMIS and general data entry, client follow-up, and helping clients navigate resources.
Complete other special projects as needed.
Attend and participate in required annual trainings.
Perform cleaning, janitorial, and laundry tasks for day-to-day shelter operations.
Support nutrition staff with kitchen tasks, including cooking meals.
Participate in community outreach to local organizations, camps, and groups as directed by a supervisor.
Maintain appropriate boundaries with clients and coworkers.