Lead Site Assistant - Day - ARCHES Navigation Center

Mid-Willamette Valley Community Action Agency•Salem, OR

6d•$23 - $26•Onsite

About The Position

The Lead Site Assistant provides direct support to sheltering services for people experiencing homelessness at ARCHES shelters in Polk and Marion counties. The role supports daily shelter operations, including cleaning, laundry, clerical duties, data collection and entry, helping clients navigate resources, answering client questions, and completing special projects as needed. The Lead Site Assistant is the primary contact for the assigned work shift and trains and supports Site Assistants and volunteers on their duties, processes, policies, and procedures. The position requires sound decision-making and leadership when urgent matters arise and management is unavailable or off site. The role helps maintain a calm, clean, safe, and healing environment for residents; provides client engagement and supportive services; monitors program expectations and client and facility safety; and shares information about community resources and referrals. The position also supports kitchen tasks, including cooking meals, and participates in community outreach as directed. The position works a day shift, Friday through Tuesday, and may require work outside normal business hours, including nights, weekends, and holidays, as well as flexibility to accept or trade shifts on short notice.

Requirements

High school diploma or GED.
Two years of experience in customer service, social services, or other client-facing roles.
Valid driver license, an insured vehicle available for work use, and a satisfactory driving record for the previous three years.
Pass a comprehensive MWVCAA background screening before employment.
Obtain Basic Life Support/First Aid certification within the first 30 days of hire.
Have a Food Handler’s Card or obtain one within 30 days.
Pass pre-employment and random drug screenings.
Demonstrated proficiency with Microsoft Office, including Outlook, videoconferencing platforms, and web tools.
Positive attitude and cooperative, supportive engagement with others.
Tact, diplomacy, and empathy when communicating with clients, staff, and program partners.
Ability to regularly lift and/or move 20 pounds and occasionally lift and/or move up to 50 pounds.
Manual dexterity for handling personal items, food, clothing, sacks, carts, computers, and written intake processing.
Ability to frequently walk and stand in shelter settings and outdoor spaces, and to drive in all weather conditions to ARCHES sites in Polk and Marion counties.
Ability to remain calm and positive, use crisis intervention and de-escalation techniques, and handle frequent demands for attention, time, and work tasks.
Ability to work outside normal business hours, including nights, weekends, and holidays, and to accept or trade shifts on short notice.
There are no supervisory duties in this position.

Nice To Haves

Experience working with people experiencing homelessness or at risk of becoming homeless.
Work experience with the public in a healthcare or community services setting.

Responsibilities

Serve as the primary point of contact for the assigned work shift.
Train incoming staff and volunteers on applicable duties, processes, and policies; answer questions and assist coworkers as needed.
Facilitate communication and collaboration between Site Assistants and volunteers.
Keep the team focused on program goals and exemplify a positive program culture.
Ensure data is collected accurately and enter service-usage information into HMIS and Shelter point.
Respond to guests’ questions about clothing, snacks, blankets, restrooms, charging stations, and local resources.
Monitor residents’ adherence to program expectations.
Support daily shelter operations through cleaning, site upkeep, laundry, supportive services, client engagement, telephone answering, and monitoring client and facility safety.
Help staff and volunteers maintain a calm, clean, and safe environment for residents.
Share information about community partnerships, resources, and referrals.
Promote a safe and healing environment for people who have experienced trauma through trauma-informed engagement, clear boundaries, and supportive case management.
Attend required annual trainings and stay current on ARCHES program policies and procedures.
Support program goals and practices, including Trauma Informed Care, Motivational Interviewing, client-centered services, Coordinated Assessment, and Harm Reduction.
Perform cleaning, janitorial, and laundry tasks for day-to-day shelter operations.
Support nutrition staff with kitchen tasks, including cooking meals.
Participate in community outreach to local organizations, camps, and groups as directed by a supervisor.
Maintain appropriate boundaries with clients and coworkers.
Perform other reasonably related duties as assigned by the immediate supervisor or management.