Case Manager-ARCHES Navigation Center-Bilingual Required

Mid-Willamette Valley Community Action Agency•Salem, OR

11d•$23 - $24

About The Position

The Case Manager works with moderate- to high-needs clients, providing extended assistance to remove barriers and support stable housing. The role includes eligibility screening, program enrollment, participant follow-ups, paperwork, data entry, and general program support. It aligns with the Housing First initiatives of the ARCHES Project and is renewable annually based on continuation of project funding. The role offers hands-on experience and professional development opportunities. Bilingual English-Spanish skills are required, and required bilingual staff receive a pay differential based on language test results.

Requirements

Two years of related social-service or direct-client-care experience, or an acceptable equivalent combination of education and experience.
Fluent English-Spanish speaking, reading, and writing skills; bilingual proficiency must be demonstrated by passing a pre-employment exam.
Valid driver license, an insured vehicle available for job use, and a satisfactory driving record for the previous three years.
Pass a comprehensive MWVCAA background screening.
Obtain Basic Life Support/First Aid Certification within the first 30 days of hire.
Have or obtain a Food Handler's Card within 30 days.
Pass pre-employment and random drug screenings.
Basic computer proficiency, including MS Office products, database software, and web tools.
Excellent planning, organization, and time-management skills.
Effective oral and written communication skills.
Ability to remain calm and use crisis-intervention and de-escalation techniques when interacting with escalated clients or staff.
Ability to frequently lift up to 25 pounds and occasionally lift up to 50 pounds.
Ability to perform work involving mobility within shelters, grounds, and offices; manual dexterity; reaching; and frequent hearing and speaking.
Ability to work outside normal business hours, including nights, weekends, and holidays.

Nice To Haves

Advanced degree with two or more years of homeless-service-delivery experience.
Mental health certifications and/or licensing.
Knowledge of or experience with coordinated assessment principles, unsheltered or vulnerable populations, and best practices in homeless service delivery.

Responsibilities

Work directly with clients to ensure access to housing assessments and resources.
Attend and engage in required annual trainings.
Assess client eligibility and assist with gathering documentation for intake, enrollment, and shelter placement.
Provide case management and housing placement support to help participants become self-sufficient and overcome barriers to permanent housing.
Develop Action Plans identifying participant needs, barriers, and strengths.
Establish and maintain working relationships with community partners.
Support client tracking, service delivery, follow-up reporting, and strict confidentiality.
Maintain compliance with federal, state, grant-program, and funding requirements, with high standards for data quality and compliance.
Coordinate with other ARCHES Project programs to ensure quality and timely client service delivery.
Comply with agency quarterly and annual reporting requirements.
Follow MWVCAA safety and personnel policies, including punctuality and attendance.
Perform cleaning, janitorial, and laundry tasks supporting daily shelter operations.
Support nutrition staff with kitchen tasks, including cooking meals.
Participate in community outreach to local organizations, camps, and groups as directed by the supervisor.
Maintain appropriate boundaries with clients and coworkers.
Perform other reasonably related duties as assigned.