Single Event Operations Specialist

ZipLiens•Somerset, KY

18h

About The Position

Zipliens is a lien resolution company that helps personal injury law firms streamline the lien process. The Single Event Operations Specialist supports the Sr. Director of Single Event in improving Single Event lien resolution operations, tools, reporting, workflows, and data quality. The role works across operations and technical teams to document workflow needs, share them with Product and Development, support testing, and use data to identify bottlenecks and opportunities for improvement. The specialist maintains accurate customer, client, lienholder, agency, and metric data; helps define and track team KPIs; assesses reporting needs; and builds, maintains, and refines recurring reports and dashboards in collaboration with Development and Data Engineering. The role also coordinates with Agency Management, Lien Resolution Operations, and Customer Success so workflows and reporting support team performance, customer needs, and operational goals.

Requirements

At least 3 years of experience in an operations, data, reporting, or process improvement role.
Working knowledge of lien resolution, personal injury, healthcare claims, or medical billing workflows.
Advanced Excel or Google Sheets skills, including pivot tables, lookups, and cleaning and combining data.
Experience documenting workflows or processes and explaining operational needs to technical teams.
Strong attention to detail and comfort working with messy, incomplete, or inconsistent data.
Clear written and verbal communication skills, including explaining data and process issues to technical and non-technical audiences.
Organized and self-directed, and comfortable joining a new team where processes are still being defined.
Experience handling sensitive or confidential information, including PHI.
Bachelor’s degree in a related field or equivalent work experience.
Must be authorized to work in the United States without employer-sponsored visa support now or in the future.

Nice To Haves

Experience with Tableau or similar reporting tools.
Experience working with developers or product teams on system changes.

Responsibilities

Work with the Sr. Director of Single Event to review portal workflows, identify steps to remove, combine, or add, and document updated workflows as clear requirements for Product and Development.
Help build lienholder-specific workflows in coordination with the Agency Management team.
Support workflow updates as new tools from R&D are introduced.
Communicate workflow needs to Development and support testing by gathering and sharing feedback.
Use data to identify bottlenecks, repeated manual steps, and technical issues in the lien resolution process, and bring recommendations to the Sr. Director.
Clean and maintain customer, client, and metric data, including lienholder and agency contact data.
Identify and correct data gaps, duplicates, and errors, and flag recurring issues to Development with recommendations for prevention, such as new fields or validation.
Help define core team KPIs with the Sr. Director, including lien reductions, time to resolution, and recovery ratios, and track baseline performance.
Assess available reporting, identify gaps, and work with Development and Data Engineering to build needed reports and dashboards.
Pull, maintain, and refine recurring reports, including lienholder and agency reporting that supports the Agency Manager.
Work with Lien Resolution Operations and Customer Success to ensure reporting supports customer needs and broader operational goals.
Track whether workflow and process changes improve results and help monitor Single Event team performance against KPIs over time.