Event Operations Specialist

ASM Global • Detroit, MI

3d • Onsite

About The Position

The Event Operations Specialist supports event execution and labor operations at Huntington Place, serving as a liaison among clients, internal departments, union personnel, and third-party vendors. The role coordinates event logistics from setup through teardown and supports event planning, on-site delivery, labor estimates and documentation, payroll data entry, and client invoicing. The successful candidate is organized, detail-oriented, adaptable, and committed to service in a fast-paced event environment.

The position operates in a large convention center and event environment, with frequent movement throughout the facility and regular interaction with clients, staff, vendors, and union personnel. Schedules are flexible and may include evenings, nights, weekends, holidays, and extended or irregular hours according to event requirements and the facility calendar.

Requirements

• At least two years of experience in public facility management, convention or trade show operations, event services, or a similar service-oriented environment.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Strong organizational, planning, and time-management skills.
• Excellent verbal and written communication and customer service skills.
• Strong attention to detail and accuracy in documentation, data entry, and financial records.
• Analytical ability to prepare labor estimates and evaluate scheduling requirements.
• Ability to multitask, prioritize competing demands, and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and ability to respond effectively to changing event requirements.
• Ability to collaborate with diverse teams, clients, vendors, and union personnel.
• Professionalism, accountability, adaptability, and commitment to service excellence.

Nice To Haves

• Bachelor’s degree in Hospitality Management, Business, Event Management, or a related field; relevant professional experience may be considered in lieu of a degree.
• Experience with labor coordination, vendor management, payroll documentation, or client billing.
• Familiarity with union operations and labor jurisdictions.

Responsibilities

• Serve as the on-site coordinator for assigned events from setup through teardown.
• Communicate with clients to confirm event requirements, schedules, and operational needs.
• Prepare and distribute detailed event resumes to internal departments and external partners.
• Coordinate event logistics with internal teams and third-party service providers, including audiovisual and telecommunications vendors.
• Assist Event Managers with planning, client communications, operational coordination, and on-site support.
• Participate in weekly event coordination meetings, staff briefings, and planning sessions.
• Conduct facility walkthroughs to confirm event readiness, labor requirements, and safety compliance.
• Monitor event execution, address operational challenges, and coordinate timely resolutions.
• Support implementation and enforcement of facility rules, regulations, policies, and procedures.
• Prepare labor estimates using production schedules, equipment lists, event specifications, and anticipated operational requirements.
• Obtain, review, and process daily labor sheets, verifying accuracy against approved labor orders.
• Resolve labor documentation discrepancies with Foremen, Stewards, clients, or other stakeholders.
• Enter and maintain labor information in accounting and payroll systems.
• Support labor planning and coordination for off-site events and assignments as required.
• Coordinate with union personnel and relevant departments to support labor readiness and event execution.
• Maintain organized labor documentation and records.
• Prepare detailed weekly client invoices based on labor documentation and event charges.
• Verify invoice information, submit invoices within established timelines, and follow up on discrepancies.
• Maintain records supporting labor estimates, labor orders, payroll inputs, and client billing.
• Partner with internal departments to address labor and billing questions and support timely financial processing.
• Build effective working relationships with clients, colleagues, union representatives, vendors, and other stakeholders.
• Communicate event updates, operational needs, and potential issues to appropriate parties.
• Manage changing schedules, competing priorities, and time-sensitive requests with flexibility and sound judgment.
• Perform special assignments and additional duties as directed by management.

Benefits

• Medical, dental, and vision benefits starting day one.
• Paid vacation, holidays, and sick time.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed