Single Event Operations Specialist

ZipLiens•Somerset, KY

1d•$51,000 - $69,000

About The Position

Zipliens is a lien resolution company that streamlines the lien process for personal injury law firms. The Single Event Operations Specialist will support the Sr. Director of Single Event as the company improves its Single Event lien resolution processes, tools, and reporting. The role reviews and updates portal workflows, documents operational needs for Product and Development, maintains accurate data, and helps track team metrics and reporting, including lienholder and agency reporting. The position is suited to someone familiar with day-to-day Single Event lien resolution operations who can improve processes and data quality and collaborate with operations and technical teams. The specialist will help establish KPIs, assess and improve reports and dashboards, support testing of new tools and workflow changes, and monitor whether process improvements produce better results.

Requirements

At least 3 years of experience in an operations, data, reporting, or process improvement role.
Working knowledge of lien resolution, personal injury, healthcare claims, or medical billing workflows.
Advanced Excel or Google Sheets skills, including pivot tables, lookups, and cleaning and combining data.
Experience documenting workflows or processes and explaining operational needs to technical teams.
Strong attention to detail and comfort working with messy, incomplete, or inconsistent data.
Clear written and verbal communication skills, including the ability to explain data and process issues to technical and non-technical audiences.
Organized and self-directed, and comfortable joining a new team where processes are still being defined.
Experience handling sensitive or confidential information, including PHI.
Bachelor’s degree in a related field or equivalent work experience.
Must be authorized to work in the United States without employer-sponsored visa support now or in the future.

Nice To Haves

Experience with Tableau or similar reporting tools.
Experience working with developers or product teams on system changes.

Responsibilities

Work with the Sr. Director of Single Event to review portal workflows, identify steps to cut, combine, or add, and document updated workflows as written requirements for Product and Development.
Help build lienholder-specific workflows in coordination with the Agency Management team.
Support workflow updates as new tools from R&D are introduced.
Share workflow needs with Development, support testing, gather feedback, and pass it along.
Use data to identify bottlenecks, repeated manual steps, and technical issues across lien resolution, and bring recommendations to the Sr. Director.
Clean and maintain customer, client, metric, lienholder, and agency contact data; find and fix gaps, duplicates, and errors.
Flag recurring data issues to Development and explain preventive needs, such as new fields or validation.
Help define core team KPIs with the Sr. Director and track baseline performance so future changes can be measured.
Assess existing reporting, identify gaps, and work with Development and Data Engineering to build needed reports and dashboards.
Pull, maintain, and refine recurring reports, including lienholder and agency reporting that supports the Agency Manager.
Work with Lien Resolution Operations and Customer Success to ensure reporting supports customer needs and broader operational goals.
Track the results of workflow and process changes and help monitor Single Event team performance against KPIs over time.