Shuttle Driver - Four Points by Sheraton Kansas City Airport
About The Position
The Shuttle Driver transports hotel guests to and from assigned destinations in a property vehicle, providing timely, courteous service and following company policies and procedures to support guest safety and satisfaction. The role requires guest-service skills, safe vehicle operation, and routine inspection and upkeep of the property vehicle. The position is hiring for a 3 p.m. to 11 p.m. shift and offers tip potential. The driver checks shuttle logs and boards for special requirements, welcomes guests, anticipates and addresses service needs, and assists individuals with disabilities. The driver documents trips, inspects and cleans the vehicle, checks tires and fluid levels, refuels as necessary, verifies vehicle safety equipment, stocks supplies, and reports maintenance needs or incidents. The role also involves reporting injuries and unsafe conditions, meeting quality and appearance standards, protecting confidential information and company assets, and completing other assigned duties. Work may involve extended periods of standing, sitting, or walking; frequent bending, stooping, lifting, and carrying supplies weighing up to 50 pounds; possible exposure to hazardous cleaning supplies, intoxicated individuals, severe weather, and driving conditions; and weekend or evening work depending on business demands.
Requirements
- High school diploma or GED.
- Valid Class E driver’s license and a clean driving record with no major violations.
- Ability to remain composed and be flexible and adaptable.
- Ability to complete and maintain safety training and certifications.
- Basic working knowledge of vehicle maintenance and repair.
- Dependability and a good attendance record.
- Desire to deliver outstanding customer service and enjoyment of working with staff and guests.
- Ability to speak clearly and communicate professionally with guests, associates, and others.
- Ability to answer phones, pagers, and two-way radios using appropriate etiquette.
- Ability to stand, sit, or walk for extended periods and frequently bend, stoop, lift, and carry supplies weighing up to 50 pounds.
- Clean, neat appearance and willingness to wear uniforms as required by brand standards.
Responsibilities
- Check the shuttle log and shuttle board for special shuttle requirements or discounts.
- Welcome and acknowledge guests according to company standards; anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Document each trip before it begins and at its conclusion.
- Inspect the property vehicle for damage and ensure its interior and exterior are clean and ready at the start and end of each shift.
- Check tire pressure and fluid levels and refuel the vehicle as necessary.
- Ensure lights, signals, mirrors, brakes, seat belts, and other vehicle components are functioning properly.
- Ensure vehicle supplies, including a first-aid kit, fire extinguisher, flashlight, and water, are present and stocked.
- Notify appropriate personnel of vehicle maintenance needs.
- Document vehicle incidents, including damage and accidents, and provide incident reports to the manager.
- Report injuries and unsafe work conditions to the manager.
- Comply with company quality-assurance expectations and standards.
- Maintain a clean, professional uniform and personal appearance.
- Maintain confidentiality of proprietary information and protect company assets.
- Complete assigned checklists and duties and perform other job-related duties as assigned.
Benefits
- Excellent tip potential
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
