General Manager - Four Points by Sheraton Kansas City Airport

Hulsing Enterprises • Kansas City, MO

2d • Onsite

About The Position

Hulsing Hotels is seeking a General Manager to lead the 208-room Four Points by Sheraton Kansas City Airport as it transitions to a DoubleTree by Hilton. The newly renovated airport hotel serves airline crews, corporate and transient travelers, and group business, and includes an outdoor pool, fitness center, meeting rooms, an on-site restaurant and bar, and a complimentary airport shuttle.

This is a transition-focused leadership role. The General Manager will oversee the final stages of the brand conversion—including brand standards, systems, signage, training, PIP close-out, and Hilton quality assurance—and build a team and culture that support a successful relaunch. The role is fully accountable for guest satisfaction, team engagement, revenue, financial performance, brand compliance, and the long-term condition of the property.

The General Manager will lead the hotel as an on-site business leader, rebuild its guest reputation, and shape sales and revenue strategy under the Hilton Honors platform. The position reports to the Area General Manager and serves as the primary relationship manager with ownership, Hilton, and the Kansas City business community. Hulsing Hotels is part of Hulsing Enterprises, a privately held, entrepreneurial organization with corporate offices in Asheville, North Carolina, and Kansas City, Kansas.

Requirements

• Minimum 3–5 years of General Manager experience at a branded select-service or full-service hotel, with P&L responsibility and a full department head team.
• Demonstrated track record of strong financial performance, guest satisfaction results, and building high-performing teams.
• Strong financial acumen, including P&L ownership, budget development, labor management, revenue strategy partnership, and capital planning.
• Ability to learn a new brand system quickly.
• Visible, accessible leadership presence, credibility, an ownership mindset, and commitment to uncompromising standards.
• Valid driver's license required.
• A bachelor's degree in Hospitality Management, Business, or a related field is preferred; an equivalent combination of education and progressive General Manager experience is accepted.

Nice To Haves

• Direct experience leading a hotel through a brand conversion, major renovation, or pre-opening.
• Direct experience with Hilton and/or Marriott brand systems.
• Experience in an airport or highly transient market, including managing demand swings, high turnover, and corporate and crew business.
• Experience overseeing a hotel restaurant and bar, meeting space, and shuttle operations.
• CHA or similar designation.

Responsibilities

• Lead the hotel through the Hilton conversion, partnering with ownership, brand, and corporate teams on PIP close-out, brand standards, systems, training, and quality assurance.
• Own the hotel’s P&L and drive revenue across rooms, restaurant and bar, meetings, and ancillary business while managing expenses and delivering financial results.
• Partner with revenue management and sales on pricing, channel mix, and demand forecasting, focusing on airport-driven corporate accounts, crew contracts, and group business.
• Own guest satisfaction scores, Hilton guest metrics, online reputation, and service recovery; maintain a visible presence during key service moments, including the airport shuttle experience.
• Recruit, coach, and evaluate department heads and develop succession depth while completing staffing and training for the hotel’s new identity.
• Maintain Hilton brand compliance through consistent execution of standards and successful quality assurance outcomes.
• Partner on capital planning, facility condition, and protection of the newly renovated property’s long-term value.
• Represent Hulsing Hotels and the property with local businesses, airport and civic stakeholders, ownership, and the Hilton brand with transparency and professionalism.
• Model professional standards, inspect expected work, drive continuous improvement, provide genuine guest service, prioritize safety and compliance, and support team accountability and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager