Guest Services Associate - Four Points by Sheraton Kansas City Airport
About The Position
The Guest Services Associate greets arriving guests, helps them feel welcome, and administers check-ins and check-outs. The role responds to arriving, departing, and in-house guests professionally and courteously by providing accurate, timely information and services. The position is hiring for the 7 AM–3 PM shift. The associate handles reservations and guest requests, uses the front desk computer system, processes guest payments, and ensures messages, packages, and mail are logged and delivered promptly. They provide information about transportation, restaurants, and hotel amenities, and complete shift checklist tasks while following brand standards and company policies. Other duties may be assigned.
Requirements
- High school education.
- Relevant hotel experience.
- Ability to work well in stressful, high-pressure situations, including handling guest objections and disputes to satisfactory results.
- Initiative in job performance, including anticipating tasks before they become necessary.
Responsibilities
- Greet guests upon arrival and maintain a friendly, warm demeanor.
- Administer guest check-ins and check-outs efficiently and courteously.
- Respond to arriving, departing, and in-house guests with accurate and timely information and services.
- Obtain necessary information when taking room reservations.
- Monitor VIP and special guest requests.
- Use all relevant phases of the front desk computer system.
- Log and deliver messages, packages, and mail in a timely and professional manner.
- Stay informed about rate packages, promotions, in-house groups, blackout dates, and restricted dates.
- Process guest payments.
- Provide guests with information such as transportation and restaurant recommendations.
- Explain hotel amenities to guests at check-in.
- Complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Answer guest inquiries promptly and professionally.
- Adhere to brand standards and company policies.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
