General Manager - Four Points by Sheraton Kansas City Airport
About The Position
Hulsing Hotels is seeking a General Manager to lead the 208-room Four Points by Sheraton Kansas City Airport through its conversion to a DoubleTree by Hilton. This newly renovated airport hotel serves airline crews, corporate and transient travelers, and group business, and includes an outdoor pool, fitness center, meeting rooms, an on-site restaurant and bar, and a complimentary airport shuttle. The role will lead the final stages of the conversion, including brand standards, systems, signage, training, and Hilton quality assurance, while establishing a team and culture that enable the hotel to perform from day one. The General Manager is the senior on-site business leader, with full accountability for guest satisfaction, team member engagement, revenue generation, financial results, brand standards, and the long-term condition of the physical asset. The role includes full P&L ownership, revenue and market strategy, guest experience and reputation management, team development, brand compliance, asset stewardship, and community and ownership relations. The General Manager reports to the Area General Manager and serves as the primary relationship manager with ownership, Hilton, and the Kansas City business community. Hulsing Hotels is part of Hulsing Enterprises, a privately held, multi-entity company with corporate offices in Asheville, North Carolina, and Kansas City, Kansas. The company owns, operates, or affiliates with more than 30 businesses. Its entrepreneurial culture expects leaders to act like on-site business owners, set high standards, develop strong teams, protect assets, deliver sustainable profitability, and provide genuine hospitality.
Requirements
- Minimum 3–5 years of General Manager experience at a branded select-service or full-service hotel.
- Experience with P&L ownership and leading a full department head team.
- Strong financial acumen, including P&L ownership, budget development, labor management, revenue strategy partnership, and capital planning.
- Demonstrated results in financial performance, guest satisfaction, and building high-performing teams.
- Ability to learn a new brand system quickly.
- A visible, accessible leadership presence, credibility, and an ownership mindset; commitment to high standards.
- Valid driver's license.
Nice To Haves
- Direct experience leading a hotel through a brand conversion, major renovation, or pre-opening.
- Experience with Hilton and/or Marriott brand systems.
- Experience in an airport or highly transient market, including demand swings, high turnover, and corporate and crew business.
- Experience overseeing a hotel restaurant and bar, meeting space, and shuttle operations.
- Bachelor’s degree in Hospitality Management, Business, or a related field; equivalent education and progressive General Manager experience is accepted.
- CHA or a similar designation.
Responsibilities
- Lead the hotel through its conversion from Four Points by Sheraton to DoubleTree by Hilton, including PIP close-out, brand standards, systems, signage, training, and quality assurance.
- Own the hotel’s P&L and drive revenue from rooms, restaurant and bar, meetings, and ancillary sources while managing expenses and delivering committed financial results.
- Partner with revenue management and sales on pricing, channel mix, and demand forecasting, including airport-driven demand, corporate accounts, crew contracts, and group business.
- Own guest satisfaction scores, Hilton brand guest metrics, online reputation, and service recovery; maintain a visible presence during key service moments, including the airport shuttle experience.
- Recruit, coach, and evaluate the department head team and build succession depth while supporting staffing and training for the hotel’s new identity.
- Maintain compliance with Hilton brand standards and achieve successful quality assurance outcomes.
- Partner on capital planning, facility condition, and protection of the newly renovated property’s long-term value.
- Represent Hulsing Hotels and the property with local businesses, airport and civic stakeholders, and ownership, communicating with transparency and professionalism.
- Model professional standards, drive continuous improvement, provide excellent guest service, prioritize safety and compliance, and support team members while holding them accountable.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
