Seasonal Shuttle Driver / Bellman

Natural Retreats•Park City, UT

17d•$22 - $22•Onsite

About The Position

Natural Retreats is hiring a Seasonal Shuttle Driver / Bellman for its Silver Star team in Park City, Utah. The position operates a shuttle van and transports guests and owners safely and efficiently along assigned routes, while occasionally helping with luggage and ski equipment. The role provides reliable, timely, professional, and courteous service and supports positive experiences for guests, owners, colleagues, and business partners through accountability, collaboration, adaptability, sound decision-making, and a commitment to results. The position requires customer service, use of app-based routing and transportation tracking, compliance with traffic laws, and maintaining a clean and safe vehicle. The Shuttle Driver / Bellman communicates guest requests and issues to the front desk and management, reports incidents and vehicle concerns, and inspects the shuttle before and after each shift. The role also includes knowledge of property locations and amenities, familiarity with Park City, and other guest-related tasks as assigned. This seasonal position is expected to end around April 15, 2027. Coverage is needed for morning and evening shifts; morning shifts start at 7:30 a.m., and night shifts end at 10:00 p.m. Weekends and holidays are generally required and considered working days. Compensation is $22 per hour, plus tips and a retention bonus at the end of the season. This is a safety-sensitive position requiring a pre-employment non-THC five-panel drug test. Background checks may include criminal and motor vehicle records.

Requirements

Pass pre-employment testing, which may include drug testing and background screening; the safety-sensitive role requires a non-THC five-panel pre-employment drug test.
Hold a valid, current state driver's license and have a good driving record.
Be proficient with technology such as cell phones and have basic computer skills.
Have comprehensive knowledge of shuttle functions and designated pickup and drop-off locations.
Be able to work independently and as part of a team.
Have a strong customer focus.
Have strong attention to detail.
Have strong interpersonal and verbal communication skills.
Be proactive and flexible in approaching job duties and problem-solving.

Nice To Haves

Previous experience in a similar role.
Ability to meet the requirements of the company's approved rental car providers.

Responsibilities

Promote Natural Retreats’ locations and services as a brand ambassador.
Provide guests, owners, and callers with exceptional customer service and respond professionally to inquiries and communications.
Safely operate the shuttle on assigned routes, transporting authorized guests and owners to and from designated pickup and drop-off locations according to app-based routing instructions.
Use the Silver Star Shuttle app to track guest and owner transportation.
Obey applicable federal, state, and local traffic laws and transportation practices.
Maintain a clean and safe working environment in the vehicle.
Secure wheelchairs, car seats, and other restraining devices as needed.
Communicate guest requests or issues to the front desk and management.
Immediately report accidents, injuries, incidents, unsafe working conditions, and vehicle or shuttle damage to management.
Inspect the vehicle or shuttle before and after every shift according to the checklist.
Regulate heating, cooling, and ventilation equipment for passenger comfort.
Maintain detailed knowledge of property inventory, locations, and amenities.
Maintain expert knowledge of Park City and provide requested information to guests.
Assist with guest-related tasks as assigned.
Occasionally assist owners and guests with luggage and ski equipment.