Showroom Team Lead (Part Time)

Indochino Showroom • Houston, TX

15d

About The Position

The Showroom Team Lead supports showroom sales, daily operations, fittings and alterations, team development, and customer experience. The role leads by example on the sales floor, helps the team meet sales and performance goals, and serves as the acting sales-floor leader when the Showroom Manager is absent. The Team Lead also contributes ideas to improve showroom performance, operations, and customer satisfaction while serving as a subject matter expert on fit, product knowledge, and customer experience.

Requirements

• At least 1 year of retail or customer service experience, preferably in fashion or another customer-focused environment.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills with a collaborative approach.
• Excellent interpersonal and communication skills.
• Understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team in high-energy situations.
• Self-starter with a solution-oriented mindset and ability to adapt to changing priorities.
• Strong proficiency in iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

Responsibilities

• Lead the team in meeting and exceeding daily revenue goals and sales metrics, including sales targets, conversion rates, UPT, and average order value.
• Help manage customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for individual and team KPIs, and coach them to improve performance and customer interactions.
• Build relationships with high-value clients and ensure their needs are met.
• Assist with floor management, staff scheduling, and daily workflow.
• Act as the sales-floor leader when the Showroom Manager is absent.
• Resolve customer issues professionally and bring forward ideas to improve showroom operations and merchandise presentation.
• Oversee opening and closing procedures, including preparing and securing the showroom and checking operational and safety standards.
• Conduct accurate fittings and pinning sessions, and manage appointments so fittings and alterations are completed efficiently and on time.
• Hold the team accountable for the quality and efficiency of fittings; communicate customer requirements to tailors and alteration specialists.
• Explain the fitting process and set clear expectations for alterations and delivery timelines.
• Support onboarding and training for new Style Guides, and mentor team members through ongoing feedback and encouragement.
• Foster a positive, collaborative team environment aligned with company values.
• Model the company’s customer experience standards across online and in-person interactions, and manage escalated concerns with tact and urgency.
• Identify opportunities to improve showroom performance and customer satisfaction, and contribute ideas for better operations, sales strategies, and team engagement.

Benefits

• Growth opportunities and potential to advance within the company.
• Collaborative work environment with supportive team members.
• Opportunity to contribute to a growing retail department and help shape the future of Indochino.
• Customer-focused workplace that values exceptional service and empowers the team.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed