Part Time Team Lead

Sky Zone • Birmingham, AL

1d • $16 • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role for a dependable, motivated person ready to grow into greater responsibility. The role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, building operational and leadership skills. Team Leads provide on-the-floor support across departments and act as Manager on Duty when the General Manager or Operations Manager is not present, helping maintain park operations, safety, team accountability, and guest experience.

This onsite, part-time position involves leading and supporting Team Members, promoting memberships and programs, overseeing events, maintaining café and facility operations, and ensuring the park is clean, safe, and ready for guests. A Part-time Flex Lead option, which is not available at every park, is primarily available on weekends and helps cover breaks and time off for other Leads.

Requirements

• Must be at least 18 years of age.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale (POS) systems and Microsoft Office Suite and Teams, and comfort learning new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to grow into greater responsibility.
• Strong interpersonal and communication skills, with the ability to motivate, coach, and positively influence others.
• Curiosity about how daily operations connect to shift flow, guest experience, safety, and team performance.
• Hands-on, team-first approach and willingness to support others and jump in where needed.
• Personal ownership, preparedness, follow-through, and ability to lead by example.
• Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.
• Ability to move throughout all areas of the park and interact with guests and Team Members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Coach, support, and delegate to Team Members across departments through proactive, on-the-floor leadership.
• Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experience and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Engage guests, identify sales opportunities, and promote memberships and programs.
• Model service excellence and mentor Team Members in customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are carried out consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front desk performance and membership sales, model Sky Zone’s WOW service standards, and coach Team Members to improve conversions and guest satisfaction.
• Oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upselling; and ensure a positive guest experience from booking through event completion.
• Manage café inventory and ordering, maintain health and safety standards, oversee equipment and attraction maintenance and cleanliness, and lead facilities projects.
• For the Part-time Flex Lead option, work primarily weekends as needed to support service and engagement and cover breaks and time off for other Leads.

Benefits

• Medical coverage for eligible full-time employees.
• Dental coverage for eligible full-time employees.
• Vision coverage for eligible full-time employees.
• 401(k) plan with company matching for eligible full-time employees; eligibility is based on age and tenure requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed