Part Time Team Lead

Sky Zone • Roanoke, VA

1d • $15 - $17 • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role that rotates through key operational areas, including Sales & Service, Parties & Events, and Food & Beverage/Facilities. The position provides operational and people leadership on the floor, and serves as Manager on Duty when the General Manager or Operations Manager is not present. Team Leads support safe, consistent park operations, coach and assist team members, and help deliver excellent guest experiences. The role is part-time and onsite.

Requirements

• At least 18 years of age.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to take on increased responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• A hands-on, team-first mindset and willingness to step in where needed.
• Personal ownership, including being prepared, following through, and leading by example.
• Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.
• Ability to move throughout the park and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Serve as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Coach, support, and delegate to team members across departments through proactive, on-the-floor leadership.
• Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experiences and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Engage guests, identify sales opportunities, and promote memberships and park programs.
• Model service excellence and mentor team members in guest engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• As Sales & Service Lead, drive front desk performance and membership sales, model Sky Zone's WOW service standards, and coach team members to improve conversions and guest satisfaction.
• As Parties & Events Lead, oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upselling; and ensure a positive experience from booking through event completion.
• As F&B & Facilities Lead, manage café inventory and ordering, maintain health and safety standards, oversee equipment and attraction maintenance and park cleanliness, and lead facilities projects.
• As a Part-time Flex Lead, when available at the location, primarily work weekends and rotate as needed to cover other Leads' breaks and time off.

Benefits

• Full-time employees are offered medical, dental, and vision coverage.
• Full-time employees are offered a 401(k) plan with company matching; eligibility is based on age and tenure requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed