Part Time Team Lead

Sky Zone • Birmingham, AL

1d • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role for individuals ready to take on operational responsibility and develop leadership skills. The role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, and may serve as Manager on Duty when the General Manager or Operations Manager is not present. The Team Lead helps keep the park operating safely and smoothly while supporting team members and delivering positive guest experiences.

The position includes leading from the floor, coaching and delegating to team members, supporting guest engagement and sales, enforcing safety policies, completing incident reports when needed, and ensuring shift, opening, and closing procedures are followed. The Team Lead may work in any operational area, including Programs, Café, Front Desk, and Events.

In the Sales & Service rotation, the Team Lead supports front desk performance, membership sales, service standards, and team coaching. In Parties & Events, the role oversees event execution, scheduling, staffing, and upselling opportunities. In Food & Beverage/Facilities, the role manages café inventory and ordering, supports health and safety compliance, and oversees equipment, attractions, cleanliness, and facilities projects. A part-time flex lead option, not available at every park, is primarily available on weekends and may cover breaks and time off for other Leads.

The role requires availability for evenings, weekends, and holidays. Compensation is up to $16 per hour, based on qualifications, experience, and performance. The posting describes benefits for full-time employees; it does not state that these benefits apply to this part-time role.

Requirements

• Must be at least 18 years old.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale systems and tools such as Microsoft Office Suite and Teams, and comfort learning new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to grow into greater responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• Ability to understand how daily operations connect to shift flow, guest experience, safety, and team performance.
• Hands-on, team-first approach and willingness to help where needed.
• Personal ownership, preparedness, follow-through, and ability to lead by example.
• Sound judgment and ability to remain respectful, calm, and coachable under pressure.
• Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide on-the-floor leadership by coaching, supporting, and delegating to team members across departments.
• Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to maintain guest experience and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Model service excellence and mentor team members in customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front desk performance and membership sales, coach team members on conversions, and support guest satisfaction.
• Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, upselling, and execution from booking through completion.
• Manage café inventory and ordering, and maintain health and safety standards in accordance with inspection requirements and guidelines.
• Oversee the maintenance, safety, and cleanliness of equipment, attractions, and park facilities.
• Lead facilities projects to improve the guest experience and maintain the park’s appearance.
• For the flex lead option, work primarily on weekends and rotate as needed to cover other Leads’ breaks and time off.

Benefits

• Medical coverage, listed for full-time employees.
• Dental coverage, listed for full-time employees.
• Vision coverage, listed for full-time employees.
• 401(k) plan with company matching, listed for full-time employees; eligibility depends on age and tenure requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed