Showroom Manager - Sales

GMS•Hickory, NC

12d•Onsite

About The Position

The Showroom Manager leads showroom operations, executes sales strategies, and creates a customer-focused environment that supports sales performance and an exceptional buying experience. The role promotes operational excellence, team development, and showroom standards that reflect the company’s brand and service commitment. The manager may be given responsibility for managing Inside Sales and Showroom staff. This role oversees daily showroom operations, sales planning and execution, staff training, merchandising, budgeting, customer service, and sales order processing. It collaborates with Outside Sales Representatives, Sales Managers, and other Showroom Managers to provide a consistent walk-in sales experience. Work is primarily performed in a professional office environment, with frequent use of office equipment and regular interaction with employees, customers, vendors, and other business contacts.

Requirements

Minimum of 5 years of work experience.
Bachelor’s degree in marketing or business.
Demonstrated ability to work independently and as part of a team, lead, execute, or delegate as needed, and collaborate with others.
Ability to self-manage, show initiative, be proactive, and drive results.
Ability to communicate professionally, verbally and in writing, with coworkers and customers.
Ability to establish and maintain effective working relationships across the organization.
Ability to maintain focus and productivity while managing multiple priorities and deadlines.
Must be able to remain stationary for 50% of the time and frequently move about the office.
Must be able to operate basic office machinery and communicate and exchange accurate information with team members and management.
May occasionally lift office supplies or materials weighing up to 15 pounds.

Nice To Haves

Demonstrated knowledge of building materials or the construction industry.

Responsibilities

Manage daily showroom operations, including opening and closing procedures and delegation of team responsibilities.
Lead, mentor, and train staff in effective sales and communication strategies.
Establish sales objectives by forecasting and developing annual sales quotas for regions and territories, and project sales volume and profit for existing and new products.
Ensure execution of sales strategies, plans, advertising, and promotional programs.
Manage showroom displays and contribute to expanding product lines.
Collaborate with Outside Sales Representatives, Sales Managers, and other Showroom Managers to maintain a consistent walk-in sales experience and strong customer service.
Plan, organize, prioritize, and distribute tasks to optimize resources and minimize costs.
Handle escalated customer issues and resolve service concerns professionally.
Maintain the showroom as a professional place of business and uphold store condition and visual merchandising standards.
Develop, forecast, and monitor budgets and use operational resources effectively.
Propose ideas to increase market share.
Assist customers with product selections and build customer relationships.
Model effective communication and promote it within the team.
Participate in ongoing training, professional development, and educational opportunities to improve leadership capabilities, product knowledge, and sales effectiveness.
Attend and contribute to accountability meetings, using performance metrics to track progress, drive results, and support organizational goals.
Take orders at the sales counter and over the phone; enter orders into the company computer system.
Complete sales orders and tender cash sales.
Develop product knowledge to assist customers with purchases and overcome prospective-customer objections.
Explain product and service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and reports.