Showroom Manager - Sales

Gypsum Management and Supply•Hickory, NC

13d•Onsite

About The Position

The Showroom Manager leads showroom operations, executes sales strategies, and creates a customer-focused environment that supports sales performance and an exceptional buying experience. The role maintains operational excellence, team performance, showroom standards, and the company’s commitment to service. The position is located at Colonial Materials, Inc. in Hickory, North Carolina.

Requirements

Minimum of 5 years of work experience.
Bachelor’s degree in marketing or business.
Demonstrated ability to communicate professionally, verbally and in writing, with coworkers and customers.
Ability to work independently and as part of a team; lead, execute, delegate, and collaborate as needed.
Ability to self-manage, show initiative, be proactive, and drive results.
Ability to establish and maintain effective working relationships throughout the organization.
Demonstrated trust and integrity, servant leadership, humility, and consideration of diverse perspectives.
Ability to help foster an inclusive workplace and value coworkers’ different backgrounds and experiences.
Ability to remain stationary for 50% of the time and frequently move within the office.
Ability to operate basic office machinery and communicate and exchange accurate information with team members and management.
Ability to maintain focus and productivity while managing multiple priorities and deadlines.
May occasionally need to lift office supplies or materials weighing up to 15 pounds.

Nice To Haves

Knowledge of building materials or the construction industry.

Responsibilities

Manage daily showroom operations, including opening and closing procedures and delegation of team responsibilities.
Lead, mentor, and train staff in sales and communication strategies.
Develop sales objectives, forecasts, annual sales quotas, expected sales volume, and profit projections for existing and new products.
Execute sales strategies, plans, and advertising or promotional programs.
Manage showroom merchandising and displays, and contribute to expanding product lines.
Collaborate with Outside Sales Representatives, Sales Managers, and other Showroom Managers to maintain a consistent walk-in sales experience and customer journey.
Organize, prioritize, and distribute tasks to optimize resources and minimize costs.
Resolve escalated customer issues and service concerns professionally.
Maintain the showroom as a professional place of business and uphold visual merchandising standards.
Develop, forecast, and monitor budgets and use operational resources effectively.
Propose ideas to increase market share.
Assist customers with product selections and build customer relationships.
Promote effective team communication and serve as a role model.
Participate in training, professional development, and educational opportunities to enhance leadership capabilities, product knowledge, and sales effectiveness.
Contribute to accountability meetings and use key performance metrics to track progress and support organizational goals.
Take orders at the sales counter and over the phone; enter orders using the company computer system.
Complete sales orders and tender cash sales.
Develop product knowledge to assist customers with purchases and overcome prospective customers’ objections.
Explain product and service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and reports.
May be responsible for managing Inside Sales and Showroom staff.