Showroom Manager - Sales

Gypsum Management and Supply•Hickory, NC

1d•Onsite

About The Position

The Showroom Manager leads showroom operations, executes sales strategies, and creates a customer-focused environment that supports sales performance and a strong buying experience. The role is responsible for operational excellence, team development, and maintaining showroom standards that reflect the company’s brand and service commitment. The manager may also be responsible for managing Inside Sales and Showroom staff. Responsibilities include managing daily showroom operations; developing sales objectives and ensuring sales plans and promotions are carried out; coaching and training staff; managing merchandise and displays; collaborating with sales colleagues to maintain a consistent customer experience; managing budgets and operational resources; resolving escalated customer concerns; and supporting customers with product selection and orders. The role also involves using the company computer system, completing sales orders and cash transactions, developing product knowledge, and contributing to accountability meetings and professional development. The position is based at Colonial Materials, Inc. in Hickory, North Carolina. Work is primarily performed in a professional office environment, with extended sitting, computer use, telephone communication, and regular interaction with employees, customers, vendors, and other business contacts. Occasional lifting of office supplies or materials up to 15 pounds may be required. Travel requirements are listed as N/A.

Requirements

Minimum of 5 years of work experience.
Bachelor’s degree in marketing or business.
Communicate professionally, verbally and in writing, with coworkers and customers.
Ability to work independently and on a team, lead, execute, delegate, and collaborate as needed.
Ability to self-manage, show initiative, be proactive, and drive results.
Ability to build and maintain effective working relationships throughout the organization.
Demonstrate trust, integrity, servant leadership, humility, and respect for diverse perspectives.
Ability to remain stationary 50% of the time and frequently move about the office.
Ability to operate basic office machinery and exchange accurate information with team members and management.
Ability to maintain focus and productivity while managing multiple priorities and deadlines.
Ability to use a company computer system to enter orders.

Nice To Haves

Bilingual in English and Spanish is preferred.
Demonstrated knowledge of building materials or the construction industry is preferred.

Responsibilities

Manage daily showroom operations, including opening and closing procedures and delegation of team responsibilities.
Lead, mentor, and train staff in effective sales and communication strategies.
Establish sales objectives by forecasting and developing annual sales quotas for regions and territories, and projecting sales volume and profit for existing and new products.
Ensure execution of sales strategies, plans, advertising, and promotional programs.
Merchandise and manage showroom displays and contribute to expanding product lines.
Collaborate with Outside Sales Representatives, Sales Managers, and other Showroom Managers to maintain a consistent walk-in sales experience and customer journey.
Plan, organize, prioritize, and distribute tasks while optimizing resources and minimizing costs.
Handle escalated customer issues and resolve service concerns professionally.
Maintain the showroom as a professional place of business and uphold store condition and visual merchandising standards.
Develop, forecast, and monitor budgets and use operational resources effectively.
Propose ideas to increase market share.
Assist customers with product selections and build customer relationships.
Promote effective team communication and serve as a role model.
Participate in training, professional development, educational opportunities, and accountability meetings; use key performance metrics to track progress and support organizational goals.
Take orders at the sales counter and over the phone; enter orders using the company computer system.
Complete sales orders and tender cash sales.
Continue developing product knowledge to assist customers with purchases.
Overcome prospective customers’ objections; explain product and service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.