Showroom Manager - Luxor

MGM Resorts International • Hempfield Township, PA

12d

About The Position

As a Showroom Manager, you will oversee daily showroom operations and help ensure exceptional guest experiences across live entertainment and special events. You will lead front-of-house activities, including guest seating, VIP accommodations, and event readiness, and collaborate with internal departments to support seamless event execution.

Requirements

• Must be at least 21 years of age.
• At least 2 years of relevant experience in ticketing, box office, or showroom operations.

Responsibilities

• Manage daily showroom and front-of-house operations, including event preparation, guest admissions, seating arrangements, VIP accommodations, and venue presentation.
• Lead and develop showroom team members through scheduling, training, coaching, performance management, and daily operational support.
• Coordinate event logistics, guest flow, staffing needs, and operational readiness with Entertainment, Production, Security, and other departments.
• Oversee guest service standards, resolve escalated guest concerns, and support a welcoming entertainment experience.
• Monitor showroom safety, accessibility, crowd management, and emergency procedures.
• Evaluate daily operations, identify improvement opportunities, and implement processes to enhance team efficiency and the guest experience.

Benefits

• Wellness incentive programs to support physical and mental health.
• Company hotel, food and beverage, retail, and entertainment discounts, plus partner discounts.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development programs, networking opportunities, and community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed