Showroom Concierge - Luxury Kitchen & Bath Retailer - Santa Barbara

WDC Kitchen & Bath Center•Santa Barbara, CA

82d•$19 - $22•Onsite

About The Position

WDC Kitchen & Bath Center, a Southern California retailer and builder distributor of home appliances and plumbing fixtures, is seeking a Showroom Concierge for its Santa Barbara showroom. The role welcomes customers, supports showroom and office operations, and helps connect customer opportunities with sales staff. The ideal candidate enjoys working with people, products, and systems and is comfortable in a fast-paced, changing environment, with the opportunity to develop toward administrative leadership or sales consultation work. The position works five weekly shifts totaling 40 hours, typically from 9:30 a.m. to 6:00 p.m., and includes regular coverage during store hours, including weekends and some holidays. Work takes place in a general showroom setting and requires business professional attire.

Requirements

At least two years of experience in luxury retail, customer service, or a similar role.
Proficiency in Microsoft Office.
Good organizational skills.
Clear verbal and written communication skills and good listening skills.
High school diploma or GED.
Availability to work five weekly shifts totaling 40 hours; shifts are typically 9:30 a.m. to 6:00 p.m.
Ability to work regular store shifts, including weekends and some holidays.
Ability to wear business professional attire.

Responsibilities

Welcome customers entering the showroom and match new customer opportunities to sales staff according to store policy.
Review open orders using various software, verify their accuracy, and update orders or customer information when changes occur.
Perform routine office tasks needed to operate and present a professional workplace, as directed or observed by the Area Manager.
Answer telephone calls promptly, accurately, professionally, and courteously when Reception is unavailable; use telephone system features to forward calls, place calls on hold, and check voicemail.
Engage customers professionally and courteously, show genuine concern for their experience, and build rapport with showroom guests, customers, vendors, and coworkers.
Attend ongoing training courses to stay current on products.
Work collaboratively with team members to foster a positive, supportive, respectful, and cohesive work environment.
Work regular shifts covering store operating hours, including weekends and some holidays.
Manage the refreshment area and maintain adequate supplies.
Assist with product demonstrations when needed.
Monitor showroom display standards and escalate concerns about marketing or pricing alignment to the appropriate people.
Lead seasonal store decorating efforts in collaboration with the Area Manager.