Showroom Concierge - Luxury Kitchen & Bath Retailer - Santa Barbara

WDC Kitchen & Bath Center•Santa Barbara, CA

7d•$19 - $22•Onsite

About The Position

WDC Kitchen & Bath Center is seeking a dynamic and driven Showroom Concierge to join their team. This role is ideal for someone who is naturally curious about systems, products, and people, and thrives in a fast-paced, ever-changing work environment. The Showroom Concierge will provide a welcoming environment, offer thoughtful solutions, and has the potential to build a career into administrative leadership or sales consultations.

Requirements

At least two years’ experience within a luxury retail, customer service, or similar role required.
Proficiency in MS Office
Good organizational skills
Able to communicate clearly verbally and in writing, and demonstrate good listening skills
Minimum High school diploma or GED required
Availability to work 5 weekly shifts totaling 40 hours per week. Shifts are typically, 9:30am – 6:00pm
Required to wear business professional attire.

Nice To Haves

Thrives in a fast-paced, ever-changing work environment
Eager to build a career into administrative leadership or sales consultations

Responsibilities

Provides a welcoming environment to all customers entering the building, then matches new customer opportunities to sales staff based on store policy.
Using various software to review open orders for accuracy and updating orders or customer information if changes occur.
Performs routine office tasks necessary for the operation and presentation of a professional workplace.
Promptly, accurately, professionally and courteously receive telephone calls if Reception is not available. Adept at using all telephone system features for forwarding calls, placing on hold, and checking voicemails.
Engages with Customers professionally and courteously with genuine concern for their WDC experience needs. Builds rapport with guests of the showroom, customers, vendors and coworkers.
Attend on-going training courses to stay current on our products.
Work as a team player and partner with fellow team members to create a positive, supportive, respectful and cohesive work environment.
Participate in regular shifts to cover store operational hours, including weekends and some holidays.
Manages refreshment area and takes stock to ensure adequately supplied. Assists with product demonstrations when needed.
Is aware of Showroom display standards and escalates concern to the appropriate people if an area is not aligned with these standards related to marketing and pricing.
Leads the seasonal store decoration efforts in collaboration with Area Manager.