Shop Supervisor�

Dallas Trailer Repair Co.•Arlington, TX

1d•Onsite

About The Position

Oversee and manage service operations at specified shop location, ensuring the efficient and effective operation of the service centers. Your responsibilities will encompass a wide range of leadership, operational, and customer-focused duties, as outlined below.

Requirements

Must be able to read and write in English in order to document diagnosis and document solutions
Analyze and diagnose mechanical issues relating to trucks and trailers
Detailed knowledge of all trailer mechanical systems and parts (and trucks is supervising diesel techs) and deep and broad experience in performing repairs to these systems
High School Diploma or GED equivalent
Able to pass pre-employment knowledge or skill testing designed to determine probability of success on the job and mechanic classification
Able to pass background check
Attention to detail
Efficient worker
Excellent communication skills
Proven mechanical acuity and basic math skills
Tool Requirements: Toolbox: 3 Drawer or Larger Top Chest with Bottom Box Socket Sets: 1/4� Drive Socket Set, 3/8� Drive Socket Set,1/2� Drive Socket Set Pliers, Screwdrivers, Hammers, Punches, Flashlight Pneumatic Tools: Drill, Air Hammer, Air Riveter 1/4"
Able to pass drug test
Able to pass medical physical exam
Able to work in uncomfortable conditions (heat, cold, small spaces)
Able to work in physically demanding positions
Able to stand on one�s feet for prolonged periods
Able to lift, push or pull 50 pounds at a time
Able to scale ladders or other means of access to trailer roof or interior
Exceptional leadership skills
Exceptional Organizational
Excellent interpersonal skills
Able to drive operational excellence
Able to cultivate a customer-centric approach
Able to foster a culture of continuous improvement
Vast knowledge of semi-trailer repair methods, job costing and mechanical knowledge

Nice To Haves

Vocational/ Trade-School certification preferred
ASE certifications highly desired
Class A Mechanic requires 5+ years of experience

Responsibilities

Provide direction and leadership to shop operations
Supervise and support mechanics
Monitor and access shop performance
Oversee the day-to-day operations of the shop, ensuring smooth workflow, optimal resource allocation, and timely completion of repairs and maintenance.
Collaborate with Dedicated Service Managers to establish and monitor key performance indicators (KPIs) related to service quality, efficiency, and customer satisfaction.
Implement and enforce standardized processes, procedures, and safety protocols to enhance operational excellence.
Cultivate and maintain strong relationships with key customer, to understand their needs and ensure high levels of customer satisfaction.
Collaborate with Dedicated Service Managers to address customer inquiries, concerns, and service requests in a timely and professional manner.
Supervise all employees assigned to service shop
Enforce all employee policies and procedures, including and up to discipline actions and termination
Approve and process employee time records and PTO requests
Conduct employee performance evaluations
Coordinate training initiatives to ensure technicians stay up to date with industry trends, technology advancements, and best practices.
Identify opportunities for process improvement, innovation, and automation to streamline operations and enhance service quality.
Ensure strict adherence to safety regulations, industry standards, and compliance requirements within the service shop.
Collaborate with relevant stakeholders to address and resolve any safety or compliance issues promptly.
Ensure a safe, organized and tidy working environment
Prepare and audit regular reports as required by customer and Dedicated Service Manager to manage key performance indicators.
Foster clear and open communication channels across the service centers, promoting a
Act swiftly and decisively in response to unexpected events or emergencies, effectively managing crises and minimizing disruptions to operations.
Inspect and monitor condition of equipment, tooling and facility.
Communicate maintenance and repair needs to appropriate corporate department
Keep shop clean and organized, according to company standards