Shop Manager, Macy's Herald Square - New York, NY

Michael Kors•NY Metro Area, NY

11d•$29 - $32

About The Position

Michael Kors is seeking a Shop Manager for its Macy's Herald Square location in New York, NY. The role drives shop business by delivering an elevated customer experience, engaging and developing customers through clienteling and events, and educating and motivating retail partners. The Shop Manager maintains sales-floor presence, supports department-store relationships, upholds brand and visual standards, and communicates regularly with the District Manager, corporate office, and retail partners.

Requirements

At least 2 years of retail management experience.
Proficiency in reading, speaking, and writing in English.
Authorization to work for any employer in the United States; employment visa sponsorship or transfer is not available.
Ability to meet store scheduling and availability expectations, including a flexible schedule and work on weekends, holidays, and high-traffic retail and sales days.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to lift and carry up to 30 pounds.
Ability to reach overhead, bend, kneel, and stoop.
Ability to handle merchandise and operate point-of-sale equipment.
Ability to visually assess merchandise and customer needs.
Ability to communicate clearly with customers and team members in writing and verbally.
Ability to work in busy environments, including under bright lights, with music, and during peak traffic hours.

Nice To Haves

Technology savvy, with strong written and verbal communication skills.
Entrepreneurial approach, ability to drive results, problem-solving skills, and strategic thinking.
Ability to engage with partners and customers as a brand ambassador.
Flexible learner who can adapt in a continuously evolving work environment.
Strong styling ability and fashion knowledge.

Responsibilities

Maintain a presence on the sales floor, supporting and engaging with clients.
Provide an elevated customer experience through engagement, clienteling, and hosting events.
Empower, motivate, and train retail partners on product knowledge, sales, and visual excellence.
Align with retail management partners on Michael Kors business needs and standards.
Ensure visual excellence is consistently maintained.
Develop clear, consistent, and organized communication with the District Manager, corporate office, and retail partners.