Shop Manager - Lakewood, WA

Dutch Bros•Lakewood, WA

About The Position

The Shop Manager is responsible for driving shop success by meeting labor and sales targets set by the Regional Shop Manager and Regional Operator. The role provides leadership to the crew through example, training, and development, while ensuring compliance with building, health, company, and Dutch culture standards. The Shop Manager helps create a platform for employees to identify and pursue their individual goals and is expected to model the leadership expectations of Broista, Shift Lead, Shop Lead, and Shop Manager roles. The position requires availability to work a minimum of 37 hours per week on a flexible, changing schedule that may include early mornings, evenings, and weekends. Compensation is $32.60 per hour. Qualifying candidates may be eligible for relocation compensation if accepting an offer that requires a move; the amount depends on the distance and other variables.

Requirements

Must be at least 18 years old.
Must have Dutch Bros Shop Lead experience.
Must have had no disciplinary action in the past 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
Must desire to become an Operator.
Must obtain and maintain a Food Handler Permit/Certification as required by state or local regulations.
Must complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros standards and applicable company policies and federal, state, and local regulations.
Must complete and pass a standard background check and MVR check, if applicable.
Must have a valid driver's license; driving may be required when necessary.
Must be available to work at least 37 hours per week on a flexible schedule that may include early mornings, evenings, and weekends.
Must demonstrate the leadership expectations of Broista, Shift Lead, and Shop Lead roles, as well as the Shop Manager expectations.

Responsibilities

Drive shop success by meeting labor and sales targets.
Provide leadership for the crew by setting an example and providing training as needed.
Follow building, health, and Dutch culture standards and remain compliant in all areas.
Oversee shop employees, including onboarding, hiring, training, coaching, corrective action, and terminations.
Ensure the shop is prepared to serve customers each day and meets quality assurance standards.
Maintain good business practices, including labor targets, cost of goods, and customer experience scores.
Ensure appropriate staffing and create and post shop schedules.
Lead, inspire, and develop crew members; model the expectations of positions under supervision.
Attend and/or host shop leadership meetings and monthly shop meetings as determined by leadership.
Teach and prepare the crew to achieve company-wide goals and initiatives.
Communicate upcoming specials, promotions, and standard changes to the crew.
Communicate with the Regional Shop Manager and/or Regional Operator and help identify and address issues, such as maintenance needs.
Act as a good teammate and role model, use available resources, and follow company policies and procedures.
Perform other duties as assigned.
Demonstrate the leadership expectations of Broista, Shift Lead, Shop Lead, and Shop Manager roles.

Benefits

Free Dutch Bros swag
Free coffee per Employee Drink Policy
Paid volunteer hours
Employee Assistance Program
Access to a Financial Wellness Platform
401(k) eligibility after 1 year of employment
Education Benefit Program after 1 year of employment
Employer-paid medical, dental, and vision insurance
Sick time, as applicable by state law
Paid time off
Parental leave, eligible after 1 year of employment
Cell phone stipend of $100 per month
Six paid holidays per year
Potential relocation compensation for qualifying candidates accepting an offer that requires relocation