Shop Manager - Lynnwood, WA

Dutch Bros•Lynnwood, WA

About The Position

The Shop Manager is responsible for driving shop success by meeting labor and sales targets set by the Regional Shop Manager and Regional Operator. The manager leads by example, trains and develops the crew, and ensures compliance with building, health, Dutch culture, company, and regulatory standards. The role also supports employees in identifying and pursuing their individual goals and requires a desire to grow with Dutch Bros and become an Operator. The Shop Manager oversees shop employees and operations, including hiring, onboarding, training, coaching, corrective action, and terminations. The manager ensures the shop is prepared to serve customers and meets quality assurance standards; maintains business practices and targets; manages staffing and schedules; communicates company initiatives; and works with regional leadership to identify and resolve issues. The position requires availability for at least 37 hours per week and a flexible schedule that may include early mornings, evenings, and weekends. Compensation is $37.08 per hour.

Requirements

Must be at least 18 years old.
Must have Dutch Bros Shop Lead experience.
Must have had no disciplinary action in the past 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
Must desire to become an Operator.
Must obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
Must complete, pass, and maintain mandatory certificates, training, and knowledge tests required under Dutch Bros standards and applicable company policies and federal, state, and local regulations.
Must pass a standard background check and, if applicable, an MVR check.
Must have a valid driver’s license; driving may be required when necessary.
Must be available to work a minimum of 37 hours per week and a flexible, changing schedule that may include early mornings, evenings, and weekends.
Must demonstrate the leadership expectations for Broista, Shift Lead, and Shop Lead roles, as well as Shop Manager expectations.

Responsibilities

Drive shop success by meeting labor and sales targets established by regional leadership.
Lead, inspire, train, and develop the crew by modeling expectations for positions under the manager’s supervision.
Oversee shop employees, including onboarding, hiring, training, coaching, corrective action, and terminations.
Ensure the shop is prepared to serve customers and meets quality assurance standards.
Maintain business practices and targets, including labor targets, cost of goods, and customer experience scores.
Ensure appropriate staffing and create and post shop schedules.
Attend and/or host shop leadership and monthly shop meetings as determined by leadership.
Communicate upcoming specials, promotions, standard changes, and company-wide goals and initiatives to the crew.
Communicate with the Regional Shop Manager and/or Regional Operator and help identify and remedy issues, including maintenance needs.
Follow company policies and procedures in the Employee Handbook.
Demonstrate the leadership expectations for Broista, Shift Lead, Shop Lead, and Shop Manager roles.
Perform other duties as assigned.

Benefits

Free Dutch Bros swag
Free coffee per Employee Drink Policy
Paid volunteer hours
Employee Assistance Program
Access to a Financial Wellness Platform
401(k) eligibility after 1 year of employment
Education Benefit Program after 1 year of employment
Employer-paid medical insurance
Employer-paid dental insurance
Employer-paid vision insurance
Sick time, as applicable by state law
Paid time off
Parental leave, eligible after 1 year of employment
Cell phone stipend of $100 per month
Six paid holidays per year
Qualifying candidates may be eligible for relocation compensation when accepting a job offer that requires relocation