Shop Manager - Sanford, ME
About The Position
The Shop Manager supervises, directs, and coordinates shop maintenance-service scheduling and performance to ensure safe, productive, and timely service. The role works with Dispatch and the Terminal Manager to set repair priorities, schedules mechanic work, oversees the parts department and inventory, reviews and closes repair orders in TMT, and performs repairs as needed to support the team. The Shop Manager also works with Safety on shop practices, supports drivers and customers, keeps current with relevant industry technology, and is responsible for department efficiency and profitability. The position is based at the GTC Shop in Sanford, Maine, and the listed schedule is Monday through Friday, 7 a.m. to 5 p.m. It includes commercial-vehicle ride-alongs for training exposure and 24/7 access with a weekly rotation of the after-hours breakdown line. The role requires regular attendance and punctuality.
Requirements
- At least 3 years of proven management experience with 8 or more staff.
- At least 3 years of leadership experience.
- Software experience and computer technical expertise.
- 3–5 years of heavy-duty shop experience.
- At least 3 years of experience in the trucking industry.
- Excellent verbal and written communication abilities.
- Must pass a post-offer, pre-employment drug test and agree to the company’s drug-free workplace policies.
- Ability to lift up to 90 pounds.
- Must take reasonable care of personal and others’ health and safety, receive proper job training, understand and follow company health and safety policies, and report unsafe conditions.
Nice To Haves
- Valid CDL-A license preferred.
Responsibilities
- Work with Dispatch and the Terminal Manager to establish priorities and schedule repair services for the day and week.
- Train, assign, lead, supervise, direct, schedule, observe, and hold mechanic staff accountable, as applicable.
- Review outstanding repair orders daily with staff and provide accountability and troubleshooting support.
- Approve mechanic paid time off, conduct semiannual and annual performance reviews, and review and set staff goals.
- Oversee and manage the parts department to optimize stock, accuracy, and parts availability.
- Maintain established stock limits and manage specialty orders through TMT, as applicable.
- Perform shop cycle counts and maintain inventory accuracy, as applicable.
- Perform repair services as needed to support staff.
- Evaluate whether repairs should be outsourced in coordination with the Shop Team.
- Review and close shop repair orders daily in TMT.
- Audit mechanic work orders and workload schedules weekly.
- Communicate daily and weekly with fellow Shop Team members.
- Support and participate in training and continuing-education programs.
- Work with Safety to support shop safety and best practices.
- Communicate professionally by phone and in person with customers, vendors, Page employees, and owner-operators.
- Support safety, ELD/HOS, DOT, and CSA matters, including communication with drivers.
- Support driver needs when applicable, such as providing printed permits and mailing paperwork to ensure timely billing.
- Stay current with industry technology updates where appropriate.
- Manage department efficiency and profitability.
- Participate in commercial-vehicle ride-alongs with company drivers for training exposure.
- Provide 24/7 access through a weekly rotation of the after-hours breakdown line.
- Maintain regular attendance and punctuality.
Benefits
- Medical, dental, and vision insurance available on the first day of employment.
- Medical and dental insurance through Blue Cross Blue Shield.
- Vision insurance through Superior Vision.
- Company-sponsored Health Reimbursement Arrangement (HRA).
- Company-paid group life, AD&D, and short-term disability insurance.
- 401(k) with company match of up to 4%.
- Paid time off (PTO).
- Six paid holidays.
- Paid training.
- Employee Assistance Program (EAP).
- Wellness program.
- Safety shoe reimbursement of up to $300 per year.
- Travel Assistance program.
- Voluntary AFLAC supplemental insurance for accident, critical illness, cancer, and life/AD&D.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
