Client Advisor - Sanford

Seacoast Bank•Sanford, FL

About The Position

The Client Advisor builds customer relationships and helps customers identify banking products and services that meet their current and future financial goals. The role requires preparing for customer interactions, explaining and selling bank products, supporting customers with self-service technology, responding promptly to requests, and referring complex matters to appropriate colleagues. The advisor also develops knowledge of consumer and introductory small-business products, pursues NMLS registration, conducts outbound calls, identifies referral opportunities, and participates in community events and networking presentations. The position also performs branch banking operations, including opening and maintaining accounts and processing checks, cash, and negotiable instrument transactions in accordance with bank policies and applicable AML/BSA requirements. The advisor follows operational controls, audit, security, business continuity, and other regulatory procedures; balances a cash drawer; monitors work for accuracy; and follows management direction, the bank’s Code of Conduct, and safety and security procedures. Associates must comply with applicable legal, ethical, regulatory, and risk-mitigation requirements and complete required annual training.

Requirements

High school diploma or equivalent.
At least 6 months of cash-handling experience.
A college degree or at least 1 year of retail sales and/or financial services experience.
Flexible schedule and ability to work during operating hours, including weekends and occasional non-bank operating hours.
Excellent written and verbal communication and interpersonal skills.
Ability to work independently and exercise a high degree of initiative.
PC proficiency with desktop, laptop, tablet, and smartphone devices, as well as Microsoft Office Suite.

Nice To Haves

Bilingual English/Spanish skills.

Responsibilities

Prepare for customer interactions, build rapport, and use open- and closed-ended questions to understand customers’ financial goals.
Match customer needs to bank products and services, explain those products and services, and close sales based on customer needs.
Ask new and existing customers for referrals and identify referral opportunities with internal business partners.
Listen effectively, communicate clearly and persuasively, and respond promptly to customer service needs.
Use customer-facing technology to discuss and enroll customers in self-service products and processes.
Refer complex financial matters to appropriate colleagues and balance customer requests with business needs and bank risk.
Remain informed about technology and industry changes and contribute to an environment that supports ideas and innovation.
Participate in community, charitable, or civic events and present banking products and services at networking events.
Collaborate with branch associates and colleagues across the organization to build cooperative working relationships.
Pursue NMLS registration and build proficiency in consumer deposit and lending products and processes, as well as introductory knowledge of small-business products and processes.
Demonstrate proficiency in outbound calling.
Open and process accounts, perform account maintenance, and process checks, cash, and sales of negotiable instruments in accordance with bank policies and procedures, including AML/BSA requirements.
Follow branch AML/BSA requirements, audit procedures, dual control, security, business continuity, and other regulated banking requirements.
Review and follow branch operational procedures and controls, communicate updates to associates, and follow up on audit deficiencies.
Balance the cash drawer daily and monitor work for accuracy.
Follow management direction to help resolve difficult customer objections and address problems in a timely, positive manner to retain customer relationships.
Adhere to the bank’s Code of Conduct and all safety and security procedures.
Comply with applicable legal, ethical, regulatory, and risk-mitigation requirements and complete required annual training on time.