About The Position

The Market Manager II administers a mid-to-large or de novo bank branch, overseeing sales, service, operations, lending, deposit generation, customer service, compliance, safety, and security. The role develops new business and branch deposit growth through sales management and business development, and achieves individual and branch goals through sales, referrals, and relationship retention. The Market Manager II supports the Bank’s Customer Care Commitment by consistently providing superior service. The position is full-time, exempt, and onsite. Applicants must already be authorized to work in the United States; relocation is not provided.

Requirements

  • Five to seven years of prior related experience in a financial institution, preferably a bank.
  • Related experience in branch management, consumer and commercial lending, sales, and business development.
  • Excellent customer relations skills to sell and cross-sell bank deposit and loan products.
  • Strong communication and interpersonal skills to interact effectively with customers, coworkers, and others.
  • Detail-oriented with solid organizational skills.
  • Self-starter and goal-driven.
  • Must already be authorized to work in the United States.

Responsibilities

  • Develop and manage an outside calling program to generate new business customers and retain and grow existing customer relationships.
  • Maintain a work schedule allocating equal time between in-branch activities and outside business development.
  • Identify customer needs and provide appropriate products and services.
  • Coach and mentor staff to build sales and service skills.
  • Manage staff sales activities in support of the Bank’s sales and referral goals.
  • Oversee branch operations to ensure compliance with company policies, procedures, security requirements, and applicable governmental regulations.
  • Ensure branch audit and security requirements are met.
  • Represent the Bank at community events and maintain professional memberships in local civic, business, and community organizations.
  • Encourage staff participation in community activities.
  • Provide leadership, supervision, coaching, and mentoring to staff.
  • Assist with Human Resources programs, including performance evaluations, hiring, and disciplinary documentation.

Benefits

  • Generous compensation and benefits
  • Opportunities for growth
  • Flexible work schedules when appropriate
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