General Manager II - Store 1207 - Monroeville, PA

Advance Auto Parts•Monroeville, PA

About The Position

The General Manager is a professional-level sales and management position responsible for supporting both sides of the business. The role inspires the team, helps customers succeed, and grows the business with integrity. It requires knowledge of store systems, automotive systems, and parts, as well as the ability to identify and troubleshoot customer needs and assist with DIY projects. The General Manager develops and maintains Professional Customer relationships and grows related programs, achieves financial metrics, and maintains service and appearance standards. This exempt position requires a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts including an hour for lunch, rotating nights and weekends. Additional hours may be required depending on staffing, store conditions, sales targets, and other business demands. The schedule is based on the needs of the business. The position is eligible for sales commission based on individual or store performance.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to communicate effectively in English, verbally and in writing, and build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and give inspiring feedback.
Ability to work a variety of days, evenings, and weekends as needed.
Ability to work at least 50–55 hours per week, with a schedule based on business needs.
Ability to walk or stand predominantly and perform the listed physical demands, including frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds.
Ability to locate and stock parts; knowledge of safety practices; and ability to become ASE P2 certified or an equivalent ASE-ready level.
Ability to execute and train project and product quality recommendations; advanced parts lookup and sourcing; store operational processes; DIY testing and diagnostic equipment; inventory systems and store equipment; and POS and parts lookup systems.
Ability to recruit, select, hire, and develop quality Team Members and build and grow relationships with Professional Customers.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.
Proficiency with Microsoft PowerPoint.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building customer action plans and holding the team accountable for executing them.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services such as battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.