CSA I (Bank) / Req 1208

Partners Bank•Rye, NH

3d•$17 - $24•Onsite

About The Position

The Customer Service Assistant I (CSA) performs a variety of teller and customer service duties. The role processes teller transactions and completes routine customer service tasks, including opening checking, savings, and certificate of deposit accounts and processing account maintenance. Working within established guidelines, policies, and procedures, the CSA sells and services deposit accounts, handles customer inquiries, and provides prompt problem resolution. The position requires strong knowledge of the Bank’s deposit and electronic banking products and services, and uses needs-based sales techniques to identify referral opportunities and recommend products and services that meet customers’ needs. The position is in Branch Administration and reports to the Branch Manager or Assistant Branch Manager. It has no supervisory responsibilities. It is full-time, non-exempt, and onsite only. The employee may float to another local branch to cover staffing as needed. Applicants must already be authorized to work in the United States; relocation is not provided.

Requirements

At least one year of teller or customer service banking experience in a branch or call center environment.
Strong sales, service, interpersonal, and communication skills.
Ability to interact well with others and work with a variety of people in a team environment.
Strong organizational, technical, and computer skills.
Ability to adapt to change and effectively multitask.
Strong knowledge of teller and customer service processes, policies, guidelines, and procedures.
Satisfactory knowledge of banking products and services, with the ability to further develop that knowledge.
Must already be authorized to work in the United States.

Responsibilities

Process teller transactions and routine customer service tasks and functions.
Identify cross-sale opportunities, respond to customer inquiries, and recommend appropriate products or solutions.
Open basic deposit accounts, assist with electronic banking inquiries and services, complete account maintenance, and make referrals to other lines of business.
Maintain and balance a cash drawer accurately and efficiently.
Provide a high level of service to customers, coworkers, and team members.
Follow policies, guidelines, and procedures, including those related to security, compliance, and operations.
Participate in ongoing job-related training, including sales, service, compliance, and product knowledge.
Float to another local branch to cover staffing when needed.
Perform additional duties as required.