CSA, Financial Services Route I

The CCS Companies•Salem, NH

10d•Onsite

About The Position

The Customer Service Agent (CSA), Financial Services (FS) Route I collects delinquent funds on high-balance accounts placed with CCS for third-party collection. The agent manages more than 400 accounts associated with a specific client, including daily calls and contact attempts until each matter is resolved. The role is performed onsite/in-office and requires consistent attendance according to an established schedule.

Requirements

High school diploma or GED.
Strong interpersonal and verbal communication skills.
Strong negotiation skills; motivated and goal-oriented.
Basic math and writing skills.
Receptiveness to feedback, responsiveness to change, willingness to learn, and commitment to continuous improvement.
Ability to work onsite/in-office.
Ability to maintain consistent and regular attendance according to an established schedule.
Ability to comply with client-specific requirements.

Nice To Haves

One or more years of general collection experience with a collection agency.
Some college education.
Previous skip-tracing experience.

Responsibilities

Maintain a professional and customer-friendly manner with each account.
Engage customers in accordance with applicable federal, state, and local debt collection laws.
Understand and follow verbal and written directions from supervisors and managers.
Develop knowledge of CCS clients’ loan programs and communicate with customers intelligently and professionally.
Read and interpret information regarding clients, debtors, policies, procedures, laws, and company memos.
Participate in problem-solving and decision-making activities involving listening, speaking, reading, writing, analyzing, independent thinking, organizing, prioritizing, planning, delegating, and basic math.
Operate equipment and computer systems, including typing and keyboarding.
Skip-trace accounts with incorrect contact data using internet websites and company-paid sites such as Accurint.
Show respect and regard for clients, visitors, and fellow employees, supporting a professional, responsible, and courteous work environment.
Maintain work areas and equipment according to department standards and perform activities safely.
Complete other tasks assigned by a manager or supervisor.
Maintain consistent and regular attendance according to an established schedule.
Work onsite/in-office in accordance with CCS and department policies and procedures.
Comply with client-specific requirements.