RYA CSA

Ryan Air, Inc. • Bethel, AK

1d

About The Position

The Customer Service Agent ensures customer needs are resolved favorably and in a timely manner, and that associated computer and paperwork tasks are completed accurately and efficiently. The agent greets and assists customers with shipping, receiving, or locating freight over the counter or by telephone; processes Takeflite sales tasks and documents; handles computer database flight operations tasks and flight documents; and provides customer service and paperwork support for ground service contracts. The agent also maintains clean and neat office and customer service areas and performs other duties as assigned.

Requirements

• Proven customer service skills.
• Excellent communication skills.
• Ability to take directions and be flexible.
• Ability to analyze and solve problems.
• Excellent computer skills.
• Ability to work independently and as part of a team.
• General office skills.
• High school graduate or equivalent.
• For Anchorage, Nome, Kotzebue, and Bethel stations, must pass a ten-year security background check for airport badging.
• Able to meet the physical demands of the position, including standing, walking, bending, kneeling, stooping, crouching, and climbing for up to 8–10 hours a day, and frequently and routinely lifting or moving items weighing over 70 pounds.

Nice To Haves

• Prior applicable experience preferred.

Responsibilities

• Greet and assist customers with shipping, receiving, or locating freight over the counter or by telephone.
• Process Takeflite sales tasks and sales documents daily.
• Complete computer database flight operations tasks and flight documents.
• Handle customer service and paperwork for ground service contracts.
• Maintain clean and neat office and customer service areas.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED