RYA Station Agent

Ryan Air, Inc.•Bethel, AK

About The Position

The Station Agent ensures efficient, safe, and effective operations of North Hangar passenger operations and that the Ryan Air flight schedule is followed to support effective passenger travel. The role maintains Ryan Air customer service standards and assists charter operators and clients. It also maintains a clean, orderly facility suitable for passenger comfort and coordinates vehicle and facility maintenance needs with the Director of GSE-F. The Station Agent checks in passengers, weighs baggage, loads Ryan Air aircraft with freight and mail, escorts passengers to and from aircraft, and supervises the staging of flight loads. The position assists customers with shipping, receiving, or locating freight orders in person or by phone; ensures proper processes are used to accept, store, and handle mail and freight; accurately processes received mail and freight, including entry into TakeFlite; completes a daily on-hand reconciliation; and delivers backhaul mail and freight to the post office or mainline carriers in a timely manner. The role maintains ramp, mail, and freight storage areas, assists with compliance with applicable laws and regulations, and performs other duties as assigned.

Requirements

High school graduate or equivalent.
Excellent communication and customer service skills.
Ability to analyze and solve problems.
Ability to provide leadership and professionalism.
Ability to take directions and be flexible.
Ability to work independently and as part of a team.
Good computer skills.
Able to pass a ten-year security background check for airport badging.
Valid driver’s license with a good driving record.
Position requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing for up to 8–10 hours a day.
Requires frequent and routine lifting or moving of items weighing over 70 pounds.

Nice To Haves

Prior airline experience preferred.

Responsibilities

Maintain Ryan Air customer service standards.
Assist charter operators and clients.
Maintain a clean and orderly facility suitable for passenger comfort.
Coordinate vehicle and facility maintenance needs with the Director of GSE-F.
Check in passengers and ensure baggage is weighed appropriately.
Load Ryan Air aircraft with freight and mail.
Escort passengers to and from aircraft.
Supervise the staging of flight loads.
Assist customers with shipping, receiving, or locating freight orders in person or by phone.
Ensure proper processes are used to accept, store, and handle mail and freight.
Accurately process received mail and freight, including entering it into TakeFlite.
Complete an on-hand reconciliation daily.
Deliver backhaul mail and freight to the post office or mainline carriers in a timely manner.
Maintain ramp, mail, and freight storage areas.
Assist with compliance with Federal, State, and local laws and regulations.
Perform other duties as assigned.