Guest Service Agent - Boca Station
About The Position
As a Guest Service Agent at Brightline’s Boca Station, warmly welcome guests and provide information about ticket kiosks, local transportation, the station, and nearby areas. Assist with baggage handling, station operations, and safety and security while maintaining high guest satisfaction. The role includes ticketing and transaction support, proactive guest assistance, and maintaining a clean, functional station environment. Brightline offers a competitive compensation and benefits package and describes the opportunity to contribute to its rapid rail service in Florida. The position pays $20.00 per hour.
Requirements
- At least one year of experience in a high-traffic related field, such as hospitality, guest services, front office, concierge, or transportation.
- At least 18 years old.
- Excellent verbal and listening skills focused on guest satisfaction, in person and over the phone.
- Ability to stay upbeat during extended periods, including stressful situations, and adapt communication to diverse people.
- Sound judgment and ability to think and act independently.
- Ability to stand, walk, and remain physically active throughout shifts.
- Ability to lift and carry baggage of varied sizes and weights short distances and occasionally push a wheelchair.
- Basic math skills.
- Ability to work shifts, including weekends and holidays.
Nice To Haves
- Ability to speak multiple languages.
Responsibilities
- Welcome and engage guests with warm, positive, memorable, and personalized interactions.
- Collaborate with coworkers and contribute to a positive, service-focused environment.
- Provide information about ticketing, reservations, fares, booking guidelines, and special services such as wheelchair assistance.
- Anticipate guest needs and explain routes, timetables, platforms, pricing, station amenities, local attractions, and train features.
- Resolve guest concerns promptly and provide empathetic service recovery when needed.
- Offer alternatives when requests cannot be met and recommend enhanced experiences when appropriate.
- Follow grooming standards; assist with baggage check-in and checkpoint screening; and keep station areas neat, clean, and functional.
- Process ticket sales, refunds, upgrades, and credit-based purchases accurately and efficiently.
- Communicate station and local information clearly, accessibly, and with cultural awareness.
- Monitor and review Brightline communication channels, including the company intranet, bConnected, during work hours.
- Assist guests with special needs, including wheelchair assistance when needed.
- Maintain station safety and security and assist with station operations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
