Guest Service Agent

Stonebridge Hospitality Management•Cherry Creek, NY

12d•Onsite

About The Position

The Guest Service Agent supports hotel front office operations by ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest service. The role handles guest inquiries, payments, and reservations to support a high level of guest satisfaction. The position is based primarily at the hotel’s front desk and lobby in Denver, Colorado, and reports to the Front Office Manager. It is a full-time, non-exempt role paying $19.29 per hour. A flexible schedule is required, including evening, weekend, and holiday shifts. Reasonable accommodations may be made for qualified individuals with disabilities to perform the essential duties. Stonebridge states that it is committed to equal employment opportunities and does not discriminate on the listed protected grounds. Reasonable accommodations will be made for disabled team members. The job description notes that duties may change and may not include every activity or responsibility required of the position.

Requirements

Strong customer service and communication skills to interact effectively with guests and staff.
Proficiency with property management systems and basic office software, such as Word and Excel.
Ability to handle cash transactions and perform basic bookkeeping tasks.
Excellent problem-solving abilities to resolve guest issues efficiently.
Strong organizational skills and attention to detail when managing guest reservations and records.
Ability to work independently and follow established hotel policies and procedures.
Ability to stand and walk for long periods throughout the shift.
Ability to lift and carry up to 10 pounds occasionally.
Availability for a flexible schedule, including evening, weekend, and holiday shifts.

Nice To Haves

Previous experience in a hotel front desk or guest service role is preferred.

Responsibilities

Greet, register, and assign rooms to guests upon arrival.
Verify guest credit and establish payment methods for accommodation.
Maintain accurate records of room availability and guest accounts using property management systems.
Compute bills, collect payments, and make change for guests.
Perform basic bookkeeping tasks, such as balancing cash accounts.
Issue room keys and provide necessary instructions to bell attendants.
Review accounts and charges with guests during checkout.
Post room, food, beverage, and service charges to ledgers manually or through computer systems.
Transmit and receive guest messages using telephones or switchboards.
Coordinate with housekeeping and maintenance staff to address guest-reported issues.
Make and confirm guest reservations.
Answer inquiries about hotel services and nearby dining, shopping, and entertainment options.