GUEST SERVICE AGENT

Drury Hotels • Chesterfield, MO

6d • Onsite

About The Position

The Guest Service Agent serves as the welcoming face of the hotel and helps guests have a positive experience from arrival through departure. The role handles front-desk operations, including guest check-in and checkout, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and resolving problems. It also assists with food and beverage service, including food preparation, setup, guest service as a host or bartender, cleanup, and dishes. The position promotes Drury and Hyatt service standards and culture through courteous, friendly, professional hospitality to guests and coworkers. The role is primarily scheduled for a 3–11 p.m. shift.

Requirements

• Warm and friendly manner when interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day-to-day activities.
• Ability to speak and understand written and verbal direction in English.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Welcome guests entering and departing the hotel.
• Provide friendly, efficient, courteous, and professional assistance to guests.
• Perform front-desk functions, including checking guests in and out, promoting company programs, maintaining guest records, handling cash, monitoring guest satisfaction, and resolving problems.
• Assist with food and beverage service, including food preparation, setup, hosting or bartending, cleanup, and dishes.
• Maintain high standards of integrity, service, and hospitality in support of Drury and Hyatt culture.
• Provide courteous and friendly guest service with a +1 Service attitude.

Benefits

• Quarterly bonus opportunity of up to $3,200 annually, separate from base salary.
• Flexible scheduling.
• Paid time off.
• Hotel discounts and free room nights.
• Mentorship, cross-training, development plans, and management training.
• Medical, dental, vision, prescription, life, and disability coverage, plus a Team Member Assistance Program.
• Company-matched 401(k).

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed