Guest Service Agent

Stonebridge Hospitality Management•Loveland, CO

9d•Onsite

About The Position

The Guest Service Agent supports hotel front office operations by managing guest arrivals and departures, maintaining accurate guest records, and delivering high-quality guest service. The role handles inquiries, payments, and reservations to help ensure guest satisfaction. It is a part-time, non-exempt position in Loveland, Colorado, reporting to the Front Office Manager, with pay starting at $16 per hour. The work is primarily indoors in the hotel front desk and lobby areas. The position requires prolonged standing and walking, occasional lifting and carrying of up to 10 pounds, and frequent use of a computer and telephone. A flexible schedule is required, including availability for evening, weekend, and holiday shifts. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

Strong customer service and communication skills for interacting effectively with guests and staff.
Proficiency with property management systems and basic office software such as Word and Excel.
Ability to handle cash transactions and perform basic bookkeeping.
Excellent problem-solving abilities to resolve guest issues efficiently.
Strong organizational skills and attention to detail in managing guest reservations and records.
Ability to work independently and follow established hotel policies and procedures.
Availability for a flexible schedule that includes evening, weekend, and holiday shifts.

Nice To Haves

Previous experience in a hotel front desk or guest service role.

Responsibilities

Greet, register, and assign rooms to arriving guests.
Verify guest credit and establish payment methods for accommodations.
Maintain accurate room availability and guest account records using property management systems.
Compute bills, collect payments, and make change.
Perform basic bookkeeping, including balancing cash accounts.
Issue room keys and provide necessary instructions to bell attendants.
Review accounts and charges with guests during checkout.
Post charges for rooms, food, beverages, and services to ledgers manually or through computer systems.
Transmit and receive guest messages using telephones or switchboards.
Coordinate with housekeeping and maintenance staff to address guest-reported issues.
Make and confirm guest reservations.
Answer inquiries about hotel services and nearby dining, shopping, and entertainment.