Shop Foreman

Kenworth Louisiana•Elmwood, LA

About The Position

The Shop Foreman is responsible for running an efficient service shop by monitoring work activity and working with technicians to keep jobs on schedule. The role oversees safety and shop equipment and enforces job-site rules and regulations. It also supports customer service, quality control, warranty and repair documentation, technician development, and coordination with parts, front-office staff, service management, and factory representatives. The position requires at least five years of experience working as a technician in a KWLA or equivalent shop. A CDL is preferred. The employee works around moving parts, electrical current, grease, chemicals, dust, dirt, and outdoor heat and cold. The role involves frequent standing, stooping, bending, and working in crouched or lying positions beneath motor vehicles, reaching and working overhead about 40% of the time, and lifting up to 50 pounds.

Requirements

At least five years working as a technician in a KWLA or equivalent shop.
Excellent leadership and communication skills.
Positive, can-do attitude.
Strong work ethic and commitment to extra hours when needed.
Ability to frequently stand, stoop, bend, and work in crouched or lying positions beneath motor vehicles.
Ability to reach and work overhead approximately 40% of the time.
Ability to lift up to 50 pounds.

Nice To Haves

CDL.

Responsibilities

Ensure units are triaged within two hours and that the management team communicates repair plans to customers.
Maintain case documentation in the Paccar Service Management tool.
Ensure technicians maintain case flow from the shop to the parts department and front office.
Oversee job completion, including core and parts returns and warranty parts.
Monitor technicians’ work habits and help them work efficiently.
Conduct meetings with technicians as needed to discuss operations and problems.
Build and maintain customer relationships to encourage repeat and referral business.
Serve as a liaison with factory representatives.
Greet customers promptly and assist staff in providing firm estimates for repair and maintenance costs and time required.
Handle customer complaints courteously and promptly as directed by the manager.
Handle after-hours service calls as needed for the team.
Maintain high standards of workmanship.
Assist service management with hiring, training, and motivating shop technicians.
Assist the Service Manager with training plans required by manufacturers and suppliers.
Develop systems to check workmanship and completed jobs, and lead quality-control inspections.
Promote teamwork and harmony with other departments.
Maintain a repair-order system that follows the three C’s: complaint, cause, and correction.
Maintain accurate records and ensure warranty parts retention and downloads.
Work with the parts department to ensure proper parts orders and timely delivery to the shop meet standards.
Communicate effectively with customers in a way that reflects positively on the employee, dealership, and brands.
Perform other duties as assigned.