Shop Foreman - Lenoir City

Empower Rental Group•Lenoir City, TN

2d•Onsite

About The Position

Empower Rental Group is hiring a Shop Foreman in Lenoir City, Tennessee. The Shop Foreman monitors and assists the Branch Manager with daily shop operations and participates in maintaining and repairing company vehicles and equipment. The role ensures technicians address customer needs, equipment is maintained effectively, and shop operations run efficiently. It includes diagnosing equipment problems, troubleshooting repairs, providing technical guidance and training, maintaining parts inventory, coordinating daily service operations, reviewing work orders and repair progress, ensuring compliance, and responding to customer inquiries and complaints. The Foreman is hands-on and assists and mentors service technicians across maintenance, repair, and rental preparation work. The position also supports shop workflow, promotes safe work practices, maintains records and documentation, and helps ensure equipment is ready for rental.

Requirements

More than five years of experience in the heavy equipment industry or construction is preferred.
A valid driver's license and ability to drive company vehicles in accordance with insurance requirements may be required depending on branch needs.
Ability to establish and maintain effective working relationships with customers, manufacturers, vendors, and subordinates.
Knowledge of heavy equipment operation, maintenance, and repair, including powertrain components such as engines, transmissions, and drivetrains.
Extensive knowledge of occupational hazards and applicable safety precautions.
Strong mechanical knowledge and understanding of heavy equipment, hydraulic systems, and electrical systems.
Proficiency in diagnosing, troubleshooting, and repairing mechanical issues.
Ability to interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to maintain records and inventories.
Ability to train and supervise subordinate employees.
Excellent customer service skills for internal and external customers.
Average computer skills.
Ability to maintain a ready line and achieve quality standards.
Must have own tools.
Ability to work independently or as part of a team in a fast-paced environment.

Responsibilities

Inspect equipment for general safety requirements, identify repairs needed, and maintain equipment and vehicles to manufacturer specifications.
Troubleshoot and diagnose complex heavy-equipment powertrain, hydraulic, and electrical issues using a computer analyzer.
Complete preventive maintenance tasks, including changing filters, checking fluids, and filling tires.
Help supervise and participate in daily maintenance and repair of company cars, trucks, heavy equipment, small-engine equipment, mowers, and other equipment.
Prioritize equipment repairs based on business needs and demands.
Provide technicians with technical expertise and guidance, including information from schematics, inspection forms, work orders, and service bulletins.
Prepare reports and perform administrative duties, including documenting work orders, maintaining daily equipment logs, and submitting manufacturer warranties.
Establish and maintain vehicle and equipment operating and maintenance records.
Train, supervise, and evaluate subordinates, and provide technical assistance with shop work problems.
Recommend replacement items.
Mentor newly hired employees on heavy equipment, maintenance, diagnostics, servicing, and repair, including rental preparation and compliance.
Collaborate with the Branch Manager to support operations and optimize shop workflow.
Educate technicians on safe work practices and proper use of personal protective equipment.
Work with vendors and suppliers to manage and budget for equipment repairs.
Promote a safe, clean, and organized workshop for technicians and customers.
Stay current with industry trends, technological advancements, and best practices to improve shop operations.
Assist customers with questions and customer service as applicable.
Maintain a safe work environment.