Shop Foreman / GM Master Technician

Ed Martin Buick GMC•Carmel, IN

31d•Onsite

About The Position

This position doesn't become available very often. After an incredible 25 years with our dealership, our Shop Foreman is retiring. We're now looking for the right person to take the reins and help lead the next chapter of our Service Department. Ed Martin Buick GMC is one of the largest Buick GMC dealerships in Indiana, with a busy service operation, an established customer base, and a talented technician team. We're looking for an experienced Shop Foreman, GM Master Technician who is ready for a bigger opportunity. This isn't a desk job; the Shop Foreman will remain involved with advanced diagnostics, difficult repairs, quality control, and technical problem-solving. The biggest responsibility will be making the entire shop better by helping technicians diagnose vehicles faster, improving productivity, developing younger technicians, reducing comebacks, improving workflow, and ensuring customers receive the expected level of service. The goal is not just to repair vehicles, but to create customers for life.

Requirements

Significant automotive technician experience is REQUIRED
10+ years of automotive repair and diagnostic experience
GM Master Technician
Advanced electrical and drivability diagnostic abilities
Strong mechanical and technical knowledge
Shop Foreman, Team Leader, Lead Technician, or mentoring experience
Strong communication and leadership abilities
Ability to coach and develop technicians
Ability to hold people accountable while maintaining a positive culture
Strong organizational and problem-solving skills
Valid driver's license and acceptable driving record
Experienced GM Master Technician, ASE Master Technician, Lead Technician, Diagnostic Technician, Team Leader, or current Shop Foreman

Nice To Haves

Maybe you don't have "Shop Foreman" on your business card today.
If you're the technician everyone comes to when they can't figure something out, the person younger technicians ask for help, and the person management trusts with the toughest problems in the shop — we want to talk to you.
Some of the best future Shop Foremen are already working as Master Technicians.
You're the technician everyone asks: "Hey, can you come look at this?"
You diagnose the vehicles others can't.
You help the younger technicians.
You know how to navigate service information and find answers.
You care whether the repair is done correctly.
And you've started wondering what's next in your career.
If you're comfortable where you are but wondering whether there's a bigger opportunity available, we'd still like to have a confidential conversation.
You don't need to be actively looking for another job to talk to us.

Responsibilities

Lead, coach, and support our team of automotive technicians
Assist technicians with difficult diagnostic and repair issues
Take the lead on challenging electrical, drivability, mechanical, and technical concerns
Mentor younger and developing technicians
Help identify technician training and development opportunities
Monitor shop workflow and keep repair orders moving
Work closely with the Service Manager, Dispatch, Service Advisors, and Parts Department
Help assign work based on technician strengths, certifications, and shop needs
Monitor appointments, carryover work, waiters, and priority vehicles
Perform and oversee quality-control inspections when necessary
Help reduce comebacks and ensure vehicles are repaired correctly the first time
Improve technician efficiency and productivity
Stay current on GM technology, repair procedures, recalls, bulletins, and diagnostic processes
Help recruit, develop, and retain great technicians
Create a culture of urgency, accountability, teamwork, positivity, and continuous improvement