Shop Counter Person

IOWA 80 TRUCKSTOP INC • Walcott, IA

3h • Onsite

About The Position

Iowa 80's Diesel Service Center is seeking a Shop Counter Person, also described as a Service Writer/Parts Counter Advisor, to work at its parts counter. The role serves as a vital link between customers and mechanics by writing up work orders, coordinating work approvals with trucking companies, answering phone calls, and helping create a positive, repeat customer experience. The person in this role is expected to maintain a professional attitude, sincerity, and enthusiasm that reflect the company’s commitment to customers and its mission, “A place where people want to stop.”

The starting wage is $16.00 per hour, with an opportunity to earn commission once fully trained. On-the-job training is provided, and no experience is required according to the description; the requirements section also calls for experience in a customer service environment. This is a full-time, on-site position. Available shifts are 8:00 a.m.–4:00 p.m. and 4:00 p.m.–midnight, with the possibility of a couple of midnight–8:00 a.m. shifts. Weekends and holidays are required, and availability must be flexible. Applicants must pass a pre-employment drug test and background check; employees are also subject to random drug testing. The company is unable to sponsor a visa.

Requirements

• Must have a valid driver's license.
• Must be able to pass a physical.
• Must have experience working in a customer service environment.
• Must be willing to work flexibly to cover shifts when needed.
• Must be available to work weekends and holidays.
• Must pass a pre-employment drug test and background check; employees are also subject to random drug testing.

Responsibilities

• Provide fast, efficient, and friendly customer service with 100% satisfaction.
• Develop strong customer relationships by successfully managing customer needs.
• Write work orders and enter information into the computer system.
• Coordinate with trucking companies to obtain approvals for work.
• Answer phone calls and help create a repeat customer experience.
• Work in and contribute to a culture of safety.
• Maintain a professional attitude, sincerity, and enthusiasm in support of the company’s customer commitment.
• Be flexible and cover shifts when needed.

Benefits

• Potential to earn weekly commission after fully trained.
• Professional growth and employee development.
• Health insurance.
• Dental insurance.
• Life insurance.
• Employee discounts on meals, merchandise, and fuel.
• 401(k) retirement plan with company match.
• Flexible Spending and Dependent Care Accounts.
• Paid vacation.
• Profit sharing.
• Tuition reimbursement/educational assistance up to $1,500 per year.
• Employee Recognition Program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed