Seasonal Retail Support Associate - Shoe Expeditor, Lacantera

Macy's•San Antonio, TX

22h

About The Position

As a Shoe Expeditor, you support smooth operations in the Women’s Shoe department by quickly locating and delivering requested products to selling colleagues and keeping the department clean and organized. You help provide exceptional customer service and an easy, enjoyable shopping experience. The role calls for urgency, attention to detail, collaboration, and the ability to manage multiple tasks in a fast-paced retail environment. Colleagues may work varying retail shifts, including days, evenings, weekends, and holidays. Macy’s describes its environment as dynamic and inclusive and offers competitive pay and benefits, learning and leadership development, colleague resource groups, and volunteer opportunities. This job description may not be all-inclusive or apply to colleagues covered by a collective bargaining agreement; Macy’s may amend it at any time.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate and share information with diverse groups of customers and peers.
Self-starter who can adapt quickly to changing customer expectations and needs.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Resourcefulness and responsiveness to changing priorities.
Ability to work a flexible schedule during retail hours.
Ability to lift at least 50 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and handheld electronic equipment.

Responsibilities

Greet customers, answer questions, and provide friendly, professional assistance.
Address customer concerns and resolve issues promptly to support a positive shopping experience.
Conduct sales transactions, operate cash registers, handle payments, and process exchanges or returns.
Pull orders quickly and accurately from the stockroom and stage them for sales colleagues.
Locate and pull merchandise to fulfill digital customer orders.
Arrange and replenish displays to maintain an orderly, visually appealing store.
Organize the stockroom; process new and damaged items; perform shoe inventory; and scan items back into stock.
Maintain accurate department pricing and signage, using technology to update prices, promotions, and product and fixture information in accordance with company guidelines and policies.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice