Shipping Clerk II

Wonderful Citrus • Mission, TX

12d • Onsite

About The Position

The Shipping Clerk II manages the daily activities of their area, takes ownership of results, coaches full-time and temporary employees, and works with other departments to meet departmental goals. The role includes training and coaching entry clerks, forklift operators, and others to work across functional areas, including logistics. The Shipping Clerk II ensures that system transactions made during the scheduled shift are completed accurately and provides daily and weekly reports to a Supervisor or Manager.

The position coordinates and tracks shipments, monitors inbound volume and order fulfillment, manages appointment and sales priorities, and tracks inventory to reduce age. It also oversees shipping documentation and recordkeeping, maintains clerical SOPs, coordinates schedules and order adjustments, and communicates operational priorities, delays, shortages, and fulfillment issues to relevant staff. The role performs training to keep clerical staff informed about changes and updates and requires professional communication.

Requirements

• High school graduate or equivalent.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, and basic database or office software.
• Strong verbal and written communication skills for interacting with staff and the public.
• Ability to multitask, manage time effectively, and maintain strong attention to detail.
• Integrity and professional judgment when handling sensitive company or customer information.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedures manuals.
• Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Frequently stand, walk, talk, and hear; use hands to finger, handle, or feel objects, tools, or controls; and climb or balance.
• Occasionally lift and/or move up to 50 pounds.

Nice To Haves

• 2–5 years of administrative, customer service, or shipping experience preferred.
• Bilingual in English and Spanish desired.

Responsibilities

• Manage daily activities of the assigned area and take ownership of results.
• Coach and train full-time and temporary employees, including entry clerks and forklift operators, across department functions such as logistics.
• Ensure all system transactions performed during the scheduled shift are completed accurately.
• Provide daily and weekly reports to the Supervisor or Manager.
• Monitor in-transit reports to determine daily inbound volume.
• Monitor the order fulfillment platform to ensure daily coverage.
• Understand quality trigger dates and standards to ensure or request inspections.
• Monitor appointment and sales priorities.
• Track inventory levels to reduce age.
• Monitor and ensure accurate preparation and completion of documents, including BOLs, 540s, Phytos, and COOs.
• Ensure appropriate items, including seals and temperature recorders, are issued correctly and actively.
• Upload documents to the shared drive in a timely manner and issue requested documents promptly.
• Create and update clerical SOPs.
• Coordinate appointment schedules based on priorities.
• Provide and update daily reports, including daily inbound and outbound TTA percentages.
• Coordinate and report priorities to meet target TTA goals.
• Adjust orders when needed for substitutions or quantity changes.
• Communicate pending pickups, missed appointments, and transit delays.
• Issue written and oral instructions to logistical dock personnel.
• Communicate shortages, delays, and fulfillment issues.
• Monitor orders waiting on fruit and requested product ETAs.
• Conduct training sessions to keep clerical staff knowledgeable about changes and updates.
• Communicate professionally.

Benefits

• Onsite cafe, gym, and clinic.
• Competitive benefits package including medical, vision, dental, and 401(k).
• Continued training and an Education Reimbursement Program.
• Paid sick, vacation, and holiday time.
• Wonderful Giving program, allowing employees to donate company money to a cause of their choice.
• Opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED