Shipping Clerk

Cengage Learning•Independence, KY

12d

About The Position

The Shipping Clerk is responsible for the systematic and manual processing of international and domestic shipments in the shipping department, including safe and proper use of powered industrial trucks. As a member of the distribution team, the role focuses on shipping products to Cengage Learning customers safely, accurately, and efficiently. The position also supports department workflow, shipment documentation, customer inquiries, and distribution issue resolution.

Requirements

High school diploma or equivalent experience.
Previous Microsoft Office experience and proficiency navigating Microsoft Office applications.
Ability to read and interpret documents.
Flexibility and ability to work as a teammate, multitask, and learn other functions in the Distribution Center as required.
Excellent interpersonal, telephone, customer service, and problem-solving skills, including proper telephone etiquette.
Demonstrated technical skills appropriate for the position and ability to maintain an Outlook mailbox.
Ability to safely and continuously lift (including overhead), push, pull, reach, and stack full cases weighing up to 50 pounds for an 8–10-hour shift.
Ability to stand and walk for 8–10 hours.
Ability to perform consistent product and pallet counts using basic arithmetic.

Responsibilities

Multitask and prioritize work, and learn or assist with other Shipping Department positions as time permits.
Respond accurately and completely to internal and external customer inquiries, and maintain professional and courteous interactions.
Run reports, resolve distribution issues, and apply critical thinking to those issues.
Attend promptly to the shipping telephone and trucker’s lounge.
Complete and verify domestic and international shipping paperwork, follow accurate routing instructions, and keep signed paperwork orderly until it can be scanned.
Assist with work flowing through the department and maintain accurate records on work in process.
Learn functions and screens in the LogPro system and adapt to new processes, applications, and product workflows.
Work with truck drivers and employees to ensure freight is loaded accurately and efficiently.
Stage cartons as designated by deliveries when necessary.
Count products and pallets using addition, subtraction, multiplication, and division.
Maintain efficiency at or above standard and adhere to all safety practices and policies.
Mentor and train team members if requested, and potentially work with leadership to improve, develop, and implement departmental processes.
Participate in conference calls and meetings when needed.
Perform other duties as assigned.