Shipping Clerk II

The Wonderful Company • Mission, TX

13d • Onsite

About The Position

The Shipping Clerk II manages the daily activities of their area, takes ownership of results, coaches full-time and/or temporary employees, and works with other departments to meet departmental goals. The role requires learning and working in all functional areas of the department, including logistics, and training and coaching others such as entry clerks and forklift operators. The Shipping Clerk II ensures that system transactions completed during the scheduled shift are accurate and provides daily and weekly reports to the Supervisor or Manager.

The position coordinates shipment tracking, documentation, recordkeeping, data entry, reporting, and communication related to inbound and outbound shipments. It monitors volume, order fulfillment, quality inspection requirements, appointments, sales priorities, inventory age, and shipment status; ensures accurate and timely shipping documents and system records; and communicates priorities, delays, shortages, and fulfillment issues to relevant staff and customers.

Requirements

• High school graduate or equivalent.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, and basic database or office software.
• Strong verbal and written communication skills for interacting with staff and the public.
• Ability to multitask, manage time effectively, and maintain strong attention to detail.
• Integrity and professional judgment when handling sensitive company or customer information.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedures manuals, and present information effectively and respond to questions from managers, clients, customers, and the public.
• Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Frequently stand, walk, talk, hear, sit, use hands to finger, handle, or feel objects, tools, or controls, and climb or balance; occasionally lift and/or move up to 50 pounds.

Nice To Haves

• 2–5 years of administrative, customer service, or shipping experience preferred.
• Bilingual in English and Spanish desired.

Responsibilities

• Manage daily activities in the assigned area and take ownership of results.
• Coach full-time and temporary employees and coordinate with other departments to meet departmental goals.
• Work in all functional areas of the department, including logistics, and train and coach entry clerks or forklift operators.
• Ensure system transactions performed during the scheduled shift are completed accurately.
• Provide daily and weekly reports to the Supervisor or Manager.
• Monitor in-transit reports to determine daily inbound volume.
• Monitor the order fulfillment platform to ensure daily coverage.
• Understand quality trigger dates and standards to ensure or request inspections.
• Monitor appointment and sales priorities.
• Track inventory levels to reduce age.
• Monitor and ensure accurate preparation and completion of documents, including BOLs, 540s, Phytos, and COOs.
• Ensure appropriate items, such as seals and temperature recorders, are issued correctly and actively.
• Upload documents to the share drive in a timely manner and provide requested documents promptly.
• Create and update clerical SOPs.
• Coordinate appointment schedules based on priorities and ensure daily reports are provided or updated.
• Coordinate and report priorities to meet target TTA goals, adjust orders for substitutions or quantity changes, and report daily inbound and outbound TTA percentages.
• Communicate pending pickups, missed appointments, transit delays, shortages, delays, and fulfillment issues.
• Issue written and oral instructions to logistical dock personnel.
• Monitor orders waiting on fruit and requested product ETAs.
• Conduct training sessions to keep clerical staff informed about changes and updates, and communicate professionally.

Benefits

• Onsite cafe, gym, and clinic.
• Competitive benefits package including medical, vision, dental, and 401(k).
• Continued training and an Education Reimbursement Program.
• Paid sick, vacation, and holiday time.
• Wonderful Giving program, allowing employees to donate company money to a cause of their choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED