Shipping and Receiving Lead

Zscaler • San Jose, CA

5h • Onsite

About The Position

Zscaler is accelerating digital transformation to ensure customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, Zscaler is constantly pushing the envelope, leveraging the world’s largest security data lake to power its cloud-native Zero Trust Exchange platform. This innovation protects customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Zscaler seeks innovators who actively use AI to amplify their impact and who thrive in an environment where intelligent systems are leveraged to stay ahead of evolving threats. The company believes in transparency and values constructive, honest debate, focusing on getting to the best ideas, faster. Zscaler builds high-performing teams that can make an impact quickly and with high quality, centered on customer obsession, collaboration, ownership, and accountability. The company values high-impact, high-accountability with a sense of urgency where employees are enabled to do their best work and embrace their potential. If driven by purpose, thriving on solving complex challenges, and wanting to be part of the team helping to secure the AI age, Zscaler invites individuals to bring their talents and help shape the future of cybersecurity. Zscaler is looking for a Shipping and Receiving Lead to join its Facilities and Workplace Operations team at its Santa Clara headquarters. Reporting to the Workplace Experience Sr. Manager in the People & Culture Organization, this role will own the end-to-end logistical integrity of the campus back-of-house operations while remaining fluid and responsive to the needs of the broader facilities environment. Grounded in a zero-trust mindset and a commitment to mindful stewardship, the role will protect corporate assets, eliminate lobby clutter, and directly support internal neighborhoods through cross-functional excellence. This is a dynamic, high-impact role requiring technical precision in logistics, compliance enforcement, and hands-on flexibility across a 300,000 sq ft campus footprint.

Requirements

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• 3+ years of experience in corporate logistics, shipping/receiving operations, or facilities support roles
• Full-time on-site presence Monday-Friday in Santa Clara, CA, with the physical capability to stand/walk for extended periods, operate material handling equipment, and lift up to 50 lbs
• Proven track record utilizing digital workplace applications, mailroom intake portals, cloud-based access control interfaces, or Integrated Workplace Management Systems
• High adaptability and willingness to execute general building maintenance and facilities support tasks outside of standard shipping duties
• Sound judgment in maintaining visual privacy boundaries, protecting PII on asset labels, and handling sensitive corporate property

Nice To Haves

• Prior experience working directly within strict information security compliance frameworks such as SOC2 Type II or ISO 27001
• Professional certifications in safe material handling, hazard communication, or logistics management

Responsibilities

• Oversee daily central mailroom and loading dock operations, enforcing digital intake scanning via Envoy and securing high-value technical assets inside badge-restricted cabinets to ensure SOC2 Type II and ISO 27001 compliance
• Manage centralized shipping and receiving operations, logging and sorting incoming USPS mail, parcels, and carrier packages into departmental folders for efficient employee pickup
• Partner cross-functionally with R&D Lab Managers to handle heavy freight, execute dock de-trashing, conduct damage inspections, and enforce strict HazMat isolation protocols
• Provide flexible facilities support across campus, including MPR room flips, furniture reconfigurations, corporate event logistics, and internal desk or team office relocations
• Conduct building floor audits to log work orders, monitor facility maintenance needs, partner with day porters/vendors, and coordinate the physical setup of workplace fit-up assets

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed