Shipping and Receiving

Protolabs•Nashua, NH

4d•Onsite

About The Position

The Shipping and Receiving Associate performs a variety of shipping and receiving tasks in a manufacturing environment. The role prepares and processes domestic and international shipments, selects appropriate carriers and shipping methods, maintains accurate shipping records in internal databases and the ERP system, and works with internal customers to resolve service issues. The associate also supports Sales, Marketing, and Customer Service by preparing and shipping tradeshow supplies, marketing materials, and samples. The position emphasizes safety, quality, efficiency, organization, and continuous improvement while following company policies and procedures. This is a first-shift position, Monday through Friday, from 12 p.m. to 8 p.m. The work is primarily indoors in a manufacturing area, with occasional outdoor work and exposure to machinery, noise, and other workplace conditions. Eye protection and safety shoes are required. The role requires regularly standing, walking, stooping or kneeling, and lifting or moving more than 50 pounds. Due to ITAR regulations, applicants must be U.S. citizens, lawful permanent residents, or foreign nationals granted refugee or asylee status; individuals with temporary visas are not eligible.

Requirements

High school diploma or equivalent.
At least 2 years of shipping and receiving experience.
Forklift experience.
Strong verbal and written communication skills.
Ability to work safely with sharp tools or objects, including hobby knives, utility knives, and pliers.
Ability to work independently with minimal supervision.
Ability to multitask and prioritize one's workload.
Ability to work in a fast-paced, team-oriented work environment.
Ability to understand and follow printed and computer-screen instructions, as well as directions from supervisors or technical leads.
Strong sense of urgency.
Solid customer service skills.
Must be a U.S. citizen, lawful permanent resident, or foreign national granted refugee or asylee status; temporary visa holders are not eligible for this ITAR-compliant role.
Ability to regularly stand, walk, stoop or kneel, and lift or move more than 50 pounds.
Must wear eye protection and safety shoes.

Nice To Haves

Experience using UPS and FedEx shipping software.
Experience with international shipments.

Responsibilities

Prepare and process domestic and international shipments using UPS, FedEx, LTL, and other carriers and couriers.
Determine the appropriate carrier and shipping method to meet internal and external customer demands.
Maintain internal databases, including the intranet and ERP system, to ensure accurate shipping history.
Work with internal customers to resolve service issues, including shipping errors, order-entry errors, late orders, and packing-slip, part-count, or purchase-order discrepancies.
Proactively communicate shipping issues to Customer Service for resolution.
Support Sales, Marketing, and Customer Service by preparing and shipping tradeshow supplies, marketing materials, and samples using the requested shipping method.
Maintain a clean and organized work area, emphasizing safety, quality, efficiency, and utilization.
Continually seek to improve work processes and individual performance.
Adhere to company policies and operational procedures.
Perform other related duties as assigned.