Shipping and Receiving Associate

Denver Botanic Gardens • Denver, CO

2d

About The Position

Denver Botanic Gardens is hiring a Seasonal Shipping and Receiving Associate in its Gift Shop Department. The position supports the day-to-day operation of the shipping and receiving dock by accurately processing deliveries, organizing and restocking inventory, and helping maintain Gift Shop operations. The role also assists with opening and closing procedures, customer service, sales-floor restocking, store cleanliness, and other duties involving interaction with Garden guests.

The associate receives and verifies Gift Shop merchandise, checks shipments against packing lists and purchase orders, updates item and cost information in TAM Retail, prepares receiving documents and price labels, and ensures inventory is safely transported, organized, and accessible. The associate also helps manage damaged or out-of-stock merchandise and receives and distributes dock shipments for all Garden departments, including outgoing shipments.

The position requires availability throughout the Blossoms of Light season, November 20 through January 10, and works approximately 40 hours per week. Work may include evenings, weekends, holidays, and overtime as necessary. The Gardens’ stated mission is to connect people with plants, especially plants from the Rocky Mountain region and similar regions around the world, and provide delight and enlightenment to everyone.

Requirements

• High school diploma/GED and/or an equivalent combination of education and experience.
• At least 1 year of shipping and receiving experience.
• Ability to handle multiple and changing priorities, maintain confidentiality, and work effectively in a team.
• Excellent customer-service, interpersonal, and communication skills when dealing with the public.
• Ability to remain stable under pressure and handle stressful situations.
• Flexibility and willingness to modify plans during the day.
• Ability to work a flexible schedule, including evenings, weekends, and/or holidays.
• Knowledge of Microsoft Suite products, specifically Word, Excel, Outlook, and Teams.
• Ability to work overtime as necessary.
• Commitment to representing the Gardens positively and treating employees and the public with respect and cooperation.
• Commitment to working safely.
• Availability to work throughout the entire Blossoms of Light season, November 20 through January 10.
• Regular attendance at the worksite may be required.

Nice To Haves

• Six to twelve months of experience in cash handling, computer use, and customer service or problem resolution.

Responsibilities

• Learn about Gift Shop merchandise and facilitate sales transactions.
• Receive Gift Shop deliveries accurately, inspect shipments for damage, unpack them, and verify unit counts against packing lists.
• Compare shipped quantities, wholesale costs, and retail prices with Garden purchase orders.
• Make item, unit, wholesale-cost, and retail-cost adjustments in TAM Retail.
• Print receiving documents for management and file them appropriately.
• Print pricing labels and oversee accurate ticketing of merchandise with available Gift Shop personnel, volunteers, or community service workers.
• Safely secure and transport inventory to the appropriate location.
• Keep storage and stock rooms organized and inventory readily accessible.
• Remove damaged inventory from the Gift Shop, mark it out of stock in TAM, and submit required documentation for approval before disposal.
• Check sales-floor and stock-room inventory to ensure the proper product mix is available and all SKUs are represented.
• Check inventory-needed lists and ensure required inventory is available in the stock room.
• Greet Garden visitors and Gift Shop customers courteously and promptly, as needed, and promote Gift Shop sales as needed.
• Assist with Gift Shop opening and closing procedures, restocking the sales floor, and maintaining store cleanliness.
• Receive and distribute dock shipments for Garden departments, including FedEx, UPS, Amazon, and courier deliveries.
• Release outgoing shipments for all departments.
• Work with all departments to support a high-quality experience for Denver Botanic Gardens visitors.

What This Job Offers

• Education Level: High school or GED