Ship from Club Supervisor Full Time

BJ's Wholesale Club•Woodstock, GA

5d•$18•Onsite

About The Position

The Ship from Club (SFC) Supervisor reports directly to the Assistant Club Manager and provides leadership and direction within the club, with particular responsibility for the performance of directly managed departments. The supervisor performs SFC functions, leads SFC team members, establishes operational efficiencies, maintains policies and procedures, and delivers an outstanding member experience. The role administers SFC initiatives and supports club performance through service, team development, operational execution, and performance reporting. The supervisor oversees order picking, packing, shipping, returns, supplies, and the SFC work area. They use handheld scanners and other digital tools to process orders, monitor productivity and service-level goals, and address inventory or equipment issues. They train, coach, and assess team members, support staffing and performance management, and work with club teams and Home Office to resolve issues and improve processes. The role requires open shift availability, regular predictable attendance, and the ability to work in other departments as needed.

Requirements

At least 1 year of experience overseeing a team of 5 or more employees in a professional setting.
Experience setting performance goals and meeting deadlines, organizing workflow, assigning tasks, supporting staff, reporting to club management, monitoring productivity, and communicating with club leadership.
Demonstrated leadership capabilities, including team member engagement, supervision of cross-functional teams, training, and communicating and driving results.
Ability to own and deliver against strategic initiatives and objectives.
Commitment to providing outstanding service to members.
Open shift availability.
Must be at least 18 years of age.
Computer proficiency.
Ability to navigate system applications and use digital devices for order processing.
Ability to meet SFC productivity expectations, service-level agreements, performance metrics, and goals.

Nice To Haves

Previous order-pulling experience.
Previous RF scanner experience.

Responsibilities

Provide leadership and direction within the club, driving performance in directly managed departments and administering SFC initiatives.
Model leadership, communicate expectations, support change, build collaboration, and hold team members accountable for results.
Teach, coach, and train SFC team members on club policies, procedures, and compliance; provide feedback and review team member metrics weekly.
Support team member engagement, development, hiring, training, performance management, staffing, and retention.
Deliver service excellence, establish service standards, and empower team members to resolve member concerns.
Maintain daily GOLD member and club standards, including a clean, organized SFC area and a safe, positive environment.
Use business metrics and reporting to identify trends, opportunities, process breakdowns, and ways to improve performance and profitability.
Pick member orders with handheld devices and specialized carts, pack orders to standards, and complete orders within productivity requirements and deadlines.
Maintain operational efficiency and adherence to SOPs for BOPIC, BOPIC Fresh, Curbside, and Ship from Club.
Update merchandise locations and maintain organization of product placement and staging areas.
Communicate inventory and equipment problems to Home Office and recommend improvements for inventory discrepancies.
Identify expired or short-dated items on pick lists and communicate concerns to Home Office.
Coordinate with club teams to pull merchandise from reserve areas when possible to avoid sales-floor replenishment.
Ensure products are wrapped, secured, and labeled appropriately for transport; oversee package carrier pickup.
Print shipping labels, Bills of Lading, and related documents, and securely package orders according to SOPs.
Process returns to the club and determine how they should be handled, including through DDR or the Membership desk.
Review and manage daily and weekly SFC reporting, service-level agreements, performance metrics, and goals.
Review ordering and replenishment of department supplies.
Navigate system applications and use the MyWork online task management system to manage workflow and monitor daily club operations.
Maintain club policies and procedures; perform other assigned duties, including work in other departments as needed.
Maintain regular, predictable, full attendance.

Benefits

Weekly pay.
Complimentary The Club Card Membership and a free Supplemental Membership for someone in the household.
Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
Three medical plan options.
Optional dental insurance.
Optional vision insurance.
Health Savings Account (HSA) options.
Flexible spending account options.
401(k) retirement savings plan with company match for team members age 18 and older.
Employee Stock Purchase Plan with shares purchasable at a 15% discount.